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The Resource-Service-System Model for Service Science

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Advances in Conceptual Modeling – Applications and Challenges (ER 2010)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 6413))

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Abstract

Service Science is the interdisciplinary academic field that studies service systems. A challenge for Service Science is the development of abstractions, models, vocabularies, and measures that support service systems research. This paper proposes the Resource-Service-System model as a conceptual model for Service Science that emphasizes that, in an economic context, service systems interact through the exchange of service for service in a mutually beneficial manner. This new model is adapted from the REA model of economic exchange by analyzing REA from the perspective of the Service-Dominant Logic economic worldview, which has been proposed as the philosophical foundation of Service Science.

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Author information

Authors and Affiliations

  1. Faculty of Economics and Business Administration, Ghent University, Tweekerkenstraat 2, 9000, Gent, Belgium

    Geert Poels

Authors
  1. Geert Poels
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Editor information

Editors and Affiliations

  1. Department of Software and Computing Systems, University of Alicante, 03690, Alicante, Spain

    Juan Trujillo

  2. Department of Computer Science, University of Auckland, Auckland, New Zealand

    Gillian Dobbie

  3. Department of Computer Sciences, University of Tampere, 33101, Tampere, Finland

    Hannu Kangassalo

  4. Department of Informatics, Clausthal University of Technology, Julius-Albert-Str. 4, 38678, Clausthal-Zellerfeld, Germany

    Sven Hartmann

  5. Institute for Infocomm Research (I2R), Agency for Science, Technology and Research (A*STAR), 1 Fusionopolis Way, #21-01 Connexis, 138632, Singapore, Singapore

    Markus Kirchberg

  6. Information Systems Science, Aalto University School of Economics, P.O. Box 21210, FI-00076, Aalto, Finland

    Matti Rossi

  7. Department of Management Information Systems, University of Haifa, 31905, Mount Carmel, Haifa, Israel

    Iris Reinhartz-Berger

  8. Department of Computer and Decision Engineering, Université Libre de Bruxelles, Av. F.D. Roosevelt 50, 1050, Bruxelles, Belgium

    Esteban Zimányi

  9. Econometric Institute, Erasmus University Rotterdam, PO Box 1738, NL-3000, Rotterdam, DR, The Netherlands

    Flavius Frasincar

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© 2010 Springer-Verlag Berlin Heidelberg

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Poels, G. (2010). The Resource-Service-System Model for Service Science. In: Trujillo, J., et al. Advances in Conceptual Modeling – Applications and Challenges. ER 2010. Lecture Notes in Computer Science, vol 6413. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16385-2_15

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  • DOI: https://doi.org/10.1007/978-3-642-16385-2_15

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-16384-5

  • Online ISBN: 978-3-642-16385-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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