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The Role of Business Knowledge in Improving Information Quality Provided by Business Intelligence Systems

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ENTERprise Information Systems (CENTERIS 2010)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 110))

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Abstract

The foremost purpose of implementing business intelligence systems is to increase the level of information quality provided to knowledge workers at various levels of an organization. However, at least at its present level of development business intelligence systems maturity affects information access quality more than content quality, while the biggest problems of providing quality information for knowledge-intensive activities relate to information content quality, not information access quality. The quantitative analysis carried out on data relating to 181 Slovenian medium and large organizations further shows that business knowledge positively moderates the relationship between business intelligence system maturity and information content quality. This has important implications: achieving higher levels of business knowledge for business intelligence initiatives results in narrowing the gap between the quality information provided by business intelligence systems and the information quality needs of knowledge workers when using information.

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Author information

Authors and Affiliations

  1. Instituto Superior de Estatística e Gestão de Informação, University NOVA, Campus de Campolide, 1070-312, Lisboa, Portugal

    Pedro Simões Coelho & Jurij Jaklič

  2. Faculty of Economics, University of Ljubljana, Kardeljeva pl. 17, 1000, Ljubljana, Slovenia

    Pedro Simões Coelho, Aleš Popovič & Jurij Jaklič

Authors
  1. Pedro Simões Coelho
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  2. Aleš Popovič
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  3. Jurij Jaklič
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Editor information

Editors and Affiliations

  1. Dept. de Engenharias, University of Trás-os-Montes e Alto Douro, Quinta de Prados, Apartado 1013, 5001-801, Vila Real, Portugal

    João Eduardo Quintela Varajão

  2. Polytechnic Institute of Cávado and Ave, Campus do IPCA, Lugar do Aldão, 4750-810, Vila Frescaínha - Barcelos, Portugal

    Maria Manuela Cruz-Cunha

  3. University of Minho, Campus de Azurém, 4800-058, Guimaraes, Portugal

    Goran D. Putnik

  4. Coimbra Institute of Accounting and Administration, Portugal

    António Trigo

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© 2010 Springer-Verlag Berlin Heidelberg

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Coelho, P.S., Popovič, A., Jaklič, J. (2010). The Role of Business Knowledge in Improving Information Quality Provided by Business Intelligence Systems. In: Quintela Varajão, J.E., Cruz-Cunha, M.M., Putnik, G.D., Trigo, A. (eds) ENTERprise Information Systems. CENTERIS 2010. Communications in Computer and Information Science, vol 110. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16419-4_15

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  • DOI: https://doi.org/10.1007/978-3-642-16419-4_15

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-16418-7

  • Online ISBN: 978-3-642-16419-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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