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Enterprise Resource Planning System in a Multinational Enterprise: Users’ Attitude Post Implementation

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ENTERprise Information Systems (CENTERIS 2010)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 110))

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Abstract

This paper analyzes the impact of the implementation of SAP R/3 in a Multinational Portuguese Organization (MPO), defining some Critical Success Factors (CSFs). In order to understand the motivations of end-users prior to implementation and to analyze the behavior after a change (post-implementation), a study based on a questionnaire was carried out. The sample included 67 users of SAP R/3 that were present throughout the process. Considering the results, we can conclude that the implementation of SAP R/3 in MPO was successful, and the respondents consider their work more productive and achieve easier access to information. The existence of a solid team to support the project was established as a major facilitator in the whole process, in opposing with the limited time and lack of training that emerged as barriers to the implementation. It was also found that the learning period assumes a high importance in the success of the implementation, once increasing the training time reduces the need for support to the end-users.

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Author information

Authors and Affiliations

  1. Department of Economics, Management and Industrial Engineering, University of Aveiro, Portugal

    Tiago Almeida, Leonor Teixeira & Carlos Ferreira

  2. Governance, Competitiveness and Public Politics (GOVCOPP), University of Aveiro, Portugal

    Leonor Teixeira

  3. Institute of Electronics and Telematics Engineering of Aveiro (IEETA), Portugal

    Leonor Teixeira

  4. Operational Research Centre (CIO), University of Lisbon, Lisbon, Portugal

    Carlos Ferreira

Authors
  1. Tiago Almeida
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  2. Leonor Teixeira
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  3. Carlos Ferreira
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Editor information

Editors and Affiliations

  1. Dept. de Engenharias, University of Trás-os-Montes e Alto Douro, Quinta de Prados, Apartado 1013, 5001-801, Vila Real, Portugal

    João Eduardo Quintela Varajão

  2. Polytechnic Institute of Cávado and Ave, Campus do IPCA, Lugar do Aldão, 4750-810, Vila Frescaínha - Barcelos, Portugal

    Maria Manuela Cruz-Cunha

  3. University of Minho, Campus de Azurém, 4800-058, Guimaraes, Portugal

    Goran D. Putnik

  4. Coimbra Institute of Accounting and Administration, Portugal

    António Trigo

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© 2010 Springer-Verlag Berlin Heidelberg

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Almeida, T., Teixeira, L., Ferreira, C. (2010). Enterprise Resource Planning System in a Multinational Enterprise: Users’ Attitude Post Implementation. In: Quintela Varajão, J.E., Cruz-Cunha, M.M., Putnik, G.D., Trigo, A. (eds) ENTERprise Information Systems. CENTERIS 2010. Communications in Computer and Information Science, vol 110. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16419-4_27

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  • DOI: https://doi.org/10.1007/978-3-642-16419-4_27

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-16418-7

  • Online ISBN: 978-3-642-16419-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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