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Modeling and Negotiating Service Quality

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Book cover Service Research Challenges and Solutions for the Future Internet

Part of the book series: Lecture Notes in Computer Science ((LNCCN,volume 6500))

Abstract

In this chapter the research problems of specifying and negotiating QoS and its corresponding quality documents are analyzed. For this reason, this chapter is separated into two main sections, Section 6.1 and 6.2, with each dedicated to one of the two problems, i.e., QoS specification and negotiation, respectively. Each section has a similar structure: they first introduce the problem and then, in the remaining subsections, review related work. Finally, the chapter ends with Section 6.3, which identifies research gaps and presents potential research challenges in QoS modelling, specification and negotiation.

The original version of this chapter was revised: The affiliation of Barbara Pernici was corrected. The correction to this chapter is available at https://doi.org/10.1007/978-3-642-17599-2_10

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Authors and Affiliations

  1. Université Claude Bernard, Lyon, 1, France

    Salima Benbernou

  2. Technische Universität Wien, Vienna, Austria

    Ivona Brandic

  3. Politecnico di Milano, Italy

    Cinzia Cappiello, Marco Comuzzi, Kyriakos Kritikos, Barbara Pernici & Pierluigi Plebani

  4. Universidad Politécnica de Madrid, Spain

    Manuel Carro

  5. MTA Computer & Automation Research Institute (MTA-SZTAKI), Budapest, Hungary

    Attila Kertész

  6. Tilburg University, The Netherlands

    Michael Parkin

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  1. Salima Benbernou
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  2. Ivona Brandic
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  3. Cinzia Cappiello
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  4. Manuel Carro
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  7. Kyriakos Kritikos
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  8. Michael Parkin
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  9. Barbara Pernici
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  10. Pierluigi Plebani
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Editors and Affiliations

  1. European Research Institute in Service Science (ERISS), Tilburg University, PO Box 90153, 5000 LE, Tilburg, The Netherlands

    Mike P. Papazoglou  & Michael Parkin  & 

  2. University of Duisburg-Essen, Germany

    Klaus Pohl

  3. Paluno (The Ruhr Institute for Software Technology), University Duisburg-Essen, 45127, Essen, Germany

    Andreas Metzger

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Benbernou, S. et al. (2010). Modeling and Negotiating Service Quality. In: Papazoglou, M.P., Pohl, K., Parkin, M., Metzger, A. (eds) Service Research Challenges and Solutions for the Future Internet. Lecture Notes in Computer Science, vol 6500. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-17599-2_6

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  • DOI: https://doi.org/10.1007/978-3-642-17599-2_6

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