Abstract
Organizations are increasingly adopting SaaS-solutions in favor of traditional on-premise solutions, because of the advantages in terms of cost reduction, implementation time and scalability. Business continuity of these SaaS-solutions is often neglected, even when business processes that depend on the SaaS-solution are critical. This paper addresses business continuity for SaaS-solutions by identifying and evaluating different business continuity solutions to protect customers from the risk of their SaaS-provider going bankrupt. Two solutions; ‘SaaS-escrow’ and the ‘SaaS-guarantee-fund’, are evaluated in expert interviews and a survey. The conclusions of this research are that there is a need for SaaS business continuity solutions, SaaS continuity solutions are not frequently employed, and that the two solutions presented here are favored equally by a panel of business managers.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Abdat, N., Spruit, M., Bos, M.: Software as a service and the pricing strategy for vendors. In: Strader, T. (ed.) Digital Product Management, Technology and Practice: Interdisciplinary Perspectives. Advances in E-Business Research (AEBR) Book Series, pp. 154–192. IGI Global (2010)
Hiles, A.: Service Level Agreements: Panacea or Pain? The TQM Magazine 6(2), 14–16 (1994)
Freeman, E.: Source Code Escrow. Information Systems Security 13(1), 8–11 (2004)
Dubey, A., Wagle, D.: Delivering software as a service. The McKinsey Quarterly (2007)
Kaplan, J.: SaaS: friend or foe? Business Communications Review 37(6) (2007)
Currie, W., Seltsikas, P.: Exploring the supply-side of IT outsourcing: evaluating the emerging role of application service providers. European Journal of Information Systems 10(3), 123–134 (2001)
Chen, M., Chen, A., Shao, B.: The implications and impacts of web services to electronic commerce research and practices. J. Electron. Commerce Res. 4(4), 128–139 (2003)
Marston, S., Li, Z., Bandyopadhyay, S., Zhang, J., Ghalsasi, A.: Cloud computing - The business perspective. Decision Support Systems 51(1), 176–189 (2011)
Armbrust, M., Stoica, I., Zaharia, M., Fox, A., Griffith, R., Joseph, A.D., Katz, R., Konwinski, A., Lee, G., Patterson, D., Rabkin, A.: A view of cloud computing. Communications of the ACM 53(4), 50 (2010)
Mezrich, J.: Source Code Escrow: An Exercise in Futility. Marquette Intellectual Property Law Review 5 (2001)
Denson, W.: Source Code Escrow: A Worthwhile or Worthless Investment. Rutgers Bankruptcy Law Journal 1 (2002)
Helms, S., Cheng, A.: Source code escrow: Are you just following the herd? (2008), http://www.cio.com/article/187450/Source_Code_Escrow_Are_You_Just_Following_the_Herd_
Savvas, A.: Coghead customers left high and dry despite sap acquisition (2009), http://www.computerweekly.com/Articles/2009/02/20/234935/Coghead-customers-left-high-and-dry-despite-SAP-acquisition.htm
Spiotto, A., Spiotto, J.: Ultimate Downside of Outsourcing: Bankruptcy of the Service Provider. The American Bankruptcy Institute Law Review 11 (2003)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
van de Zande, T., Jansen, S. (2011). Business Continuity Solutions for SaaS Customers. In: Regnell, B., van de Weerd, I., De Troyer, O. (eds) Software Business. ICSOB 2011. Lecture Notes in Business Information Processing, vol 80. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21544-5_3
Download citation
DOI: https://doi.org/10.1007/978-3-642-21544-5_3
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-21543-8
Online ISBN: 978-3-642-21544-5
eBook Packages: Computer ScienceComputer Science (R0)