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Exploring Services Science

Second International Conference, IESS 2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected Papers

  • Conference proceedings
  • © 2011

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Editors:
  1. Mehdi Snene

    1. University of Geneva, Carouge, Switzerland

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  2. Jolita Ralyté

    1. University of Geneva, Carouge, Switzerland

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  3. Jean-Henry Morin

    1. University of Geneva, Carouge, Switzerland

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Part of the book series: Lecture Notes in Business Information Processing (LNBIP, volume 82)

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Conference proceedings info: IESS 2011.

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About this book

This book contains the refereed proceedings of the Second International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2010. Based on the previous edition and the momentum in this emerging and exciting field, IESS 2011 offered academics, researchers, and practitioners from various disciplines an exploratory platform to communicate and share their results and experiences. The 17 full and 2 short papers accepted for IESS were selected from 47 submissions and cover the whole life cycle of service development (including service innovation, service design, service composition, and service sustainability) as well as the application of services in information technology, businesses, and public administration.

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Table of contents (19 papers)

  1. Front Matter

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  2. Towards Hierarchical Modeling and Analysis of Web Services Choreography

    • Yongwang Zhao, Jing Li, Zhuqing Li, Dianfu Ma
    Pages 1-15

  3. Spider Maps for Location-Based Services Improvement

    • Joao Mourinho, Teresa Galvao, João Falcão e Cunha
    Pages 16-29

  4. On Viable Service Systems: Developing a Modeling Framework for Analysis of Viability in Service Systems

    • Arash Golnam, Gil Regev, Alain Wegmann
    Pages 30-41

  5. An Approach to Extract the Business Value from SOA Services

    • Natalia Kryvinska, Lukas Auer, Christine Strauss
    Pages 42-52

  6. An Enhanced Framework for Semantic Web Service Discovery

    • Nadia Yacoubi Ayadi, Mohamed Ben Ahmed
    Pages 53-67

  7. A Model-Based Method for the Design of Services in Collaborative Business Environments

    • Daniel Zignale, Sylvain Kubicki, Sophie Ramel, Gilles Halin
    Pages 68-82

  8. Mining Customer Loyalty Card Programs: The Improvement of Service Levels Enabled by Innovative Segmentation and Promotions Design

    • V. L. Miguéis, A. S. Camanho, João Falcão e Cunha
    Pages 83-97

  9. The Dual Perspective of Sustainable Development in Service Innovation: A Conceptual Model Proposition for Research and Technology Organizations

    • Pierre-Jean Barlatier, Eleni Giannopoulou
    Pages 98-112

  10. Implementing a Request Fulfillment Process

    • Carlos Mendes, Miguel Mira da Silva
    Pages 113-126

  11. The Paradox of Service Industrialization

    • Jesús Alcoba González
    Pages 127-135

  12. Services Science: Filling the Gap between Knowledge and Needs

    • Rafael Zaballa
    Pages 136-145

  13. Service Systems and Value Modeling from an Appreciative System Perspective

    • Gil Regev, Olivier Hayard, Alain Wegmann
    Pages 146-157

  14. Business Process Flexibility in Service Composition: Experiment Using a PLM-Based Scenario

    • Safa Hachani, Lilia Gzara, Hervé Verjus
    Pages 158-172

  15. Strategy-Based Service Business Development for Small and Medium Sized Enterprises

    • Ernst Kreuzer, Helmut Aschbacher
    Pages 173-188

  16. Designing a Dynamic Competency Framework for the Service System Innovation Architect

    • Olivier Zephir, Sandrine Reiter
    Pages 189-200

  17. Towards an Ontological Foundation of Service Dominant Logic

    • Garyfallos Fragidis, Konstantinos Tarabanis
    Pages 201-215

  18. Comparison of Research Based vs. Industry Developed PSS Models

    • Linda Ryan, David Tormey, Perry Share
    Pages 216-226

  19. Impact Analysis of Process Improvement on IT Service Quality

    • Marion Lepmets, Eric Ras, Alain Renault
    Pages 227-231

  20. Profile-Based Security Assurances for Service Software

    • Khaled M. Khan
    Pages 232-236
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Other volumes

  1. Exploring Services Science

Editors and Affiliations

  • University of Geneva, Carouge, Switzerland

    Mehdi Snene, Jolita Ralyté, Jean-Henry Morin

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