Abstract
The Enterprise Support Desk (ESD) is the combination of people, hardware, deployed software agents, and software displays, which maintain the health of the enterprise service based operations. It is both pro-active and re-active. It is required to be integrated with hardware and software health monitoring systems deployed by the enterprise services provider. The objective of this paper is to provide the basic architecture being employed by the USAF enterprise system.
The publication of this paper does not indicate endorsement by the Department of Defense or IDA, nor should the contents be construed as reflecting the official position of these organizations.
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Chandersekaran, C.S., Simpson, W.R. (2011). A Multi-tiered Approach to Enterprise Support Services. In: Marcus, A. (eds) Design, User Experience, and Usability. Theory, Methods, Tools and Practice. DUXU 2011. Lecture Notes in Computer Science, vol 6769. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21675-6_45
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DOI: https://doi.org/10.1007/978-3-642-21675-6_45
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