Abstract
In previous research, we have developed an innovative usability evaluation methodology that is based on total effort metrics (TEM). In this paper we present a novel framework for using the TEM approach along with pattern recognition techniques for identifying user interface deficiencies. The methodology, referred to as pinpoint analysis, identifies time segments where the user expends excessive effort in a task-completion interaction-session. The pinpoint analysis methodology provides software engineers with information that can be used for addressing specific usability deficiencies such as poor arrangement of interface elements. The paper describes the new methodology and reports on pattern recognition and TEM based pinpoint analysis tool that is in advanced stages of development.
Chapter PDF
Similar content being viewed by others
Keywords
References
Tamir, D.E., Mueller, C.J., Komogortsev, O.V.: A Learning Based Framework for Evaluating Software Usability (2011) (submitted)
Komogortsev, O.V., Tamir, D.E., Mueller, C.J., Camou, J., Holland, C.: EMA: Automated Eye-movement-driven Approach for Identification of Usability Issues. In: Marcus, A. (ed.) HCII 2011. LNCS, vol. 6770, pp. 459–468. Springer, Heidelberg (2011)
ISO: ISO/IEC 9126-1:2001 Software Engineering-Product Quality-Part 1: Quality Model. International Standards Organization, Switzerland (2001)
ISO: ISO/IEC 9126-1:2001 Software Engineering-Product Quality-Part 2: External Metrics. International Standards Organization, Switzerland (2003)
Nielsen, J.: Usability Engineering. Academic Press, San Francisco (1993)
Barnum, C.M.: Usability Testing Essentials: Ready, Set, Test. Morgan Kaufmann, Burlington (2011)
Dumas, J.S., Redish, J.C.: A Practical Guide to Usability Testing. Intellect Books, Portland (1999)
Karat, C.M., Campbell, R., Fiegel, T.: Comparison of Empirical Testing and Walkthrough Methods in User Interface Evaluation. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Monterey, pp. 397–404 (1992)
Rubin, J., Chisnell, D.: Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. Wiley Publishing, Inc., Indianapolis (2008)
Tullis, T., Albert, B.: Measuring The User Experience: Collecting, Analyzing, and Presenting Usability Metrics. Morgan Kaufmann, Burlington (2008)
Hilbert, D.M., Redmiles, D.F.: Extracting Usability Information from User Interface Events. ACM Comput. Surv. 32, 384–421 (2000)
Mueller, C.J., Tamir, D.E., Komogortsev, O.V., Feldman, L.: Using Designer’s Effort for User Interface Evaluation. In: 2009 IEEE International Conference on Systems, Man, and Cybernetics, San Antonio (2009)
Mueller, C.J., Tamir, D.E., Komogortsev, O.V., Feldman, L.: An Economical Approach to Usability Testing. In: Proceedings of the 33rd Annual IEEE International Computer Software and Applications Conference, Seattle (2009)
Noboru, N., Makoto, S., Kazuyuki, S., Ken-ichi, M.: Detecting Low Usability Web Pages Using Quantitative Data of Users’ Behavior. In: ICSE 2006: Proceedings of the 28th International Conference on Software Engineering (2006)
Vilbergsdóttir, S.G., Hvannberg, T.T., Chong, E.C.: “Classification of Usability Problems (CUP) Scheme: Augmentation and Exploitation. In: Nordic 2006: Proceedings of the 4th Nordic Conference on Human-Computer Interaction: Changing Roles (2006)
Tamir, D.E., Mueller, C.J.: Pinpointing Usability Issues Using an Effort Based Framework. In: The IEEE Systems, Man, Cybernetics Conference, Istanbul (2010)
Tou, J.T., Gonzalez, R.C.: Pattern Recognition Principles. Addison-Wesley, New York (1974)
Tamir, D.E., Kandel, A.: The Pyramid Fuzzy C-means Algorithm. International Journal of Computational Intelligence in Control 2(2) (2010)
Duda, R.O., Hart, P.E., Stock, D.: Pattern Classification, 2nd edn. E. Willey International (2001)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Tamir, D.E., Komogortsev, O.V., Mueller, C.J., Venkata, D.K.D., LaKomski, G.R., Jamnagarwala, A.M. (2011). Detection of Software Usability Deficiencies. In: Marcus, A. (eds) Design, User Experience, and Usability. Theory, Methods, Tools and Practice. DUXU 2011. Lecture Notes in Computer Science, vol 6770. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21708-1_59
Download citation
DOI: https://doi.org/10.1007/978-3-642-21708-1_59
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-21707-4
Online ISBN: 978-3-642-21708-1
eBook Packages: Computer ScienceComputer Science (R0)