Abstract
The present study investigated the applicability of an integrated quality assessment approach to assess English learning website quality. The study used the Kano Model to identify attractive quality attributes of the content and user interface functions of an English learning website. The Importance-Satisfaction Model was used to determine the interface functions that need to be improved. Findings of the study led to the conclusion that the content and user interface functions of English learning websites should be specially developed according to the satisfaction level of the learners and also the degree of importance perceived by them. On the basis of the key quality attributes identified by utilizing the integrated quality assessment model developed in this study, English learning website designers can make important decisions on specific areas for enhancing the quality of the website and improving the learning efficiency of the users.
Chapter PDF
Similar content being viewed by others
Keywords
References
Ellis, R., Goodyear, P.: Students’ Experiences of e-Learning in Higher Education: The Ecology of Sustainable Innovation. Routledge, New York (2009)
McNaught, C., Lam, P.: Building an Evaluation Culture and Evidence Base for E-Learning in Three Hong Kong Universities. British Journal of Educational Technology 36(4), 599–614 (2005)
Liu, G.Z., Liu, Z.H., Hwang, G.J.: Developing Multi-Dimensional Evaluation Criteria for English Learning Websites with University Students and Professors. Computers & Education 56(1), 65–79 (2011)
Kartal, E., Uzun, L.: The Internet, Language Learning, and International Dialogue: Constructing Online Foreign Language Learning Websites. Turkish Online Journal of Distance Education 11(2), 90–107 (2010)
Ghauth, K.I., Abdullah, N.A.: Learning Materials Recommendation Using Good Learners’ Ratings and Content-Based Filtering. Educational Technology Research and Development 56(8), 711–727 (2010)
Reeves, T.C., Hedberg, J.G.: Interactive Learning Systems Evaluation. Educational Technology Publications, New Jersey (2003)
von Dran, G.M., Zhang, P.Z., Small, R.: Quality Websites: An Application of the Kano Model to Website Design. In: Proceedings of the Fifth Americas Conference on Information Systems, Milwaukee, pp. 898–900 (1999)
Lee, W.I., Shih, B.Y., Tu, L.J.: The Application of Kano’s Model for Improving Web-Based Learning Performance. In: 32nd Annual Frontiers in Education, 1, T3E2–32, Boston (2002)
Lai, X., Xie, M., Tan, K.C.: Optimizing Product Design through the Kano Model and QFD. In: Proceedings of the IEEE International Engineering Management Conference, Singapore, vol. 3, pp. 1085–1089 (2004)
Sung, D.: Attractive Quality Attributes of English Language Teaching at Two East Asian Universities. The Journal of Asia TEFL 6(4), 131–149 (2009)
Yang, C.C.: Improvement Actions Based on the Customers Satisfaction Survey. Total Quality Management and Business Excellence 14(8), 919–930 (2003)
Lee, I.: Korean Content Management in e-Higher Education: Here and Hereafter. Educational Technology Research and Development 54(2), 209–219 (2009)
Nam, C.S., Smith-Jackson, T.L.: Web-Based Learning Environment: A Theory-Based Design Process for Development and Evaluation. Journal of Information Technology Education 6, 23–43 (2007)
Kano, N., Nobuhira, S., Takahashi, F., Tsuji, S.: Attractive Quality and Must-Be Quality. Journal of Japanese Society for Quality Control 14(2), 39–48 (1984) (in Japanese)
Stoynoff, S.: Recent Developments in Language Assessment and the Case of Four Large-Scale Tests of ESOL Ability. Language Teaching 42(1), 1–40 (2009)
Powers, D.E.: The Case for a Comprehensive, Four-Skills Assessment of English-Language Proficiency. R&D Connections. Educational Testing Service, vol. 14. Princeton (2010)
Shih, C.M.: The Washback of the General English Proficiency Test on University Policies: A Taiwan Case Study. Language Assessment Quarterly 7(3), 234–254 (2010)
Zhang, Y., Elder, C.: Measuring the Speaking Proficiency of Advanced EFL Learners in China: The CET-SET Solution. Language Assessment Quarterly 6(4), 298–314 (2009)
Kartal, E.: The Internet and Autonomous Language Learning: A Typology of Suggested Aids. The Turkish Online Journal of Educational Technology 4(4), 54–58 (2005)
Garcia Laborda, J., Magal-Royo, T., de Sigueira Rocha, J.M., Alvarez, M.F.: Ergonomics Factors in English as a Foreign Language Testing: The Case of PLEVALEX. Computers & Education 54(2), 384–391 (2010)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Sung, D. (2011). Enhancing English Learning Website Content and User Interface Functions Using Integrated Quality Assessment. In: Shumaker, R. (eds) Virtual and Mixed Reality - Systems and Applications. VMR 2011. Lecture Notes in Computer Science, vol 6774. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-22024-1_11
Download citation
DOI: https://doi.org/10.1007/978-3-642-22024-1_11
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-22023-4
Online ISBN: 978-3-642-22024-1
eBook Packages: Computer ScienceComputer Science (R0)