Abstract
Software maintenance constitutes a critical function that enables organizations to continually leverage their information technology (IT) capabilities. Despite the growing importance of small organizations, a majority of the software maintenance guidelines are inherently geared toward large organizations. Literature review and case-based empirical studies show that in small organizations software maintenance processes are carried out without following a systemic process. Rather, they rely on ad-hoc and heuristics methods by organizations and individuals. This paper investigates software maintenance practices in a small information systems organization to come up with the nature and categories of heuristics used that successfully guided the software maintenance process. Specifically, this paper documents a set of best practices that small organizations can adopt to facilitate their software maintenance processes in the absence of maintenance-specific guidelines based on preliminary empirical investigation.
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Hasan, R., Chakraborty, S., Dehlinger, J. (2012). Examining Software Maintenance Processes in Small Organizations: Findings from a Case Study. In: Lee, R. (eds) Software Engineering Research,Management and Applications 2011. Studies in Computational Intelligence, vol 377. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23202-2_9
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DOI: https://doi.org/10.1007/978-3-642-23202-2_9
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