Abstract
It is urgent to establish an operating mechanism of public service content integration of e-Government for service channels to improve the service performance and the level of government services. This paper is devoted to presenting a systematic processing method for this topic. After a generic public service content model and public service model of e-Government were proposed, service break down of public service content integration of e-Government process for service channels was also shown. Then the method of e-Government public service content integration for service channel based on knowledge matrix was put forward. It is obviously that this method is helpful for e-Government public service content integration for service channels.
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Li, P., Bai, Q. (2011). Knowledge Matrix-Based Content Integration of E-Government for Public Service Channels. In: Lin, S., Huang, X. (eds) Advances in Computer Science, Environment, Ecoinformatics, and Education. CSEE 2011. Communications in Computer and Information Science, vol 217. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23339-5_52
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DOI: https://doi.org/10.1007/978-3-642-23339-5_52
Publisher Name: Springer, Berlin, Heidelberg
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