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IT Performance Management in Five Organizations

(A Comparative Study)

  • Conference paper
Practice-Driven Research on Enterprise Transformation (PRET 2011)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 89))

  • 359 Accesses

Abstract

This research provides insight in how organizations can achieve and optimize the benefits of IT performance management. Added value from investments is achieved through a focus on IT performance management that enables the removal of non value-adding activities and processes (and thereby organizational efficiency) and the enhancement of organizational effectiveness. In our work we have used a framework that contains IT performance management characteristics that are mapped to organizations, to determine their IT performance management maturity. Although the organizations subjected to our study operate in the same sector, our results show a high diversity in applied IT performance management approaches and the different maturity levels between organizations.

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Author information

Authors and Affiliations

  1. Maastricht University, Minderbroedersberg 6a, 6211 LK, Maastricht, The Netherlands

    Frank Harmsen

  2. Ernst & Young Advisory, Antonio Vivaldistraat 150, 1083 HP, Amsterdam, The Netherlands

    Suzanne Haanappel, Roel Drost & Frank Harmsen

  3. Department of Information and Computing Sciences, Utrecht University, P.O. Box 80.089, 3508TB, Utrecht, The Netherlands

    Sjaak Brinkkemper

Authors
  1. Suzanne Haanappel
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  2. Roel Drost
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  3. Frank Harmsen
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  4. Sjaak Brinkkemper
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Editor information

Editors and Affiliations

  1. Maastricht University, Minderbroedersberg 6a, 6211 LK, Maastricht, The Netherlands

    Frank Harmsen

  2. Ernst & Young Advisory, Antonio Vivaldistraat 150, 1083 HP, Amsterdam, The Netherlands

    Knut Grahlmann

  3. CRP Henri Tudor, 29, avenue John F. Kennedy, 1855, Luxembourg-Kirchberg, Luxembourg

    Erik Proper

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© 2011 Springer-Verlag Berlin Heidelberg

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Haanappel, S., Drost, R., Harmsen, F., Brinkkemper, S. (2011). IT Performance Management in Five Organizations. In: Harmsen, F., Grahlmann, K., Proper, E. (eds) Practice-Driven Research on Enterprise Transformation. PRET 2011. Lecture Notes in Business Information Processing, vol 89. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23388-3_1

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  • DOI: https://doi.org/10.1007/978-3-642-23388-3_1

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-23387-6

  • Online ISBN: 978-3-642-23388-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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