Abstract
This paper describes the Automatic Switchboard Operator system and experiences and improvements based on data collected while full operation of the application. Automatic Switchboard Operator is a voice dialogue application whose purpose is to answer phone calls and transfer the calls to the requested person. Called person is recognized according to a speech grammar which has key effect on successfulness of the system as a whole. After several months of full operation of the application, the speech grammar was made more robust in order to accept more utterances and filter out substantial information, i.e. a filler model was introduced.
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Valenta, T., Šmídl, L. (2011). Automatic Switchboard Operator. In: Habernal, I., Matoušek, V. (eds) Text, Speech and Dialogue. TSD 2011. Lecture Notes in Computer Science(), vol 6836. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23538-2_8
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DOI: https://doi.org/10.1007/978-3-642-23538-2_8
Publisher Name: Springer, Berlin, Heidelberg
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