Skip to main content
SpringerLink
Log in

An Analysis of the Relationship between a Speed of the Internet Access and Internet Access Line Switching

  • Conference paper
Knowledge-Based and Intelligent Information and Engineering Systems (KES 2011)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 6883))

Abstract

Internet access delay and packet loss cause dissatisfaction with the Internet access. As a result, Internet users may switch a type of the Internet access line to a higher one. To examine a relationship between the dissatisfaction related to the speed of the Internet access and a switching behavior related to the Internet access line, we conducted a market survey. As a preliminary study, we evaluate the relationship between the dissatisfaction related to the speed and the switching behavior. As a result we see that the dissatisfaction is connected with their usages and the dissatisfaction is gradually stored. Finally the users may have an intention for switching beyond a certain switching barrier.

This work was conducted when the first and third author were belonging to NTT Service Integration Laboratories.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Ben-Akiva, M., Gershenfeld, S.: Multi-featured products and services: analysing pricing and bundling strategies. Journal of Forecasting 17, 175–196 (1998)

    Article  Google Scholar 

  2. Burnham, T.A., Frels, J.K., Mahajan, V.: Consumer switching costs: A typology, antecedents, and consequences. Journal of the Academy of Marketing Science 31, 109–126 (2003)

    Article  Google Scholar 

  3. Chen, M.-F., Wang, L.-H.: The moderating role of switching barriers on customer loyalty in the life insurance industry. The Service Industries Journal 29(8), 1105–1123 (2009)

    Article  Google Scholar 

  4. Fornell, C.: A national customer satisfaction barometer: The swedish experience. Journal of Marketing 56(1), 6–21 (1992)

    Article  Google Scholar 

  5. Ida, T.: The broadband market in Japan. In: Taplin, R., Wakui, M. (eds.) Japanese Telecommunications Market and Policy in Transition, ch. 2, pp. 37–64. Routledge, New York (2006)

    Google Scholar 

  6. Ida, T., Kinoshita, S., Sato, M.: Conjoint analysis of demand for IP telephony: The case of Japan. Applied Economics 18(40), 1279–1287 (2006)

    Google Scholar 

  7. Ida, T., Kuroda, T.: Discrete choice analysis of demand for broadband in Japan. Journal of Regulatory Economics 29(1), 5–22 (2006)

    Article  Google Scholar 

  8. Ida, T.: Fiber to the Home. In: Broadband Economics: Lessons from Japan, ch. 8, pp. 199–217. Routledge, New York (2009)

    Google Scholar 

  9. Johnson, M.D., Gustafsson, A., Andreassen, T.W., Lervik, L., Cha, J.: The evolution and future of national customer satisfaction index models. Journal of Economic Psychology 22(2), 217–245 (2001)

    Article  Google Scholar 

  10. Jones, M.A., Mothersbaugh, D.L., Beatty, S.E.: Switching barriers and repurchase intentions in services. Journal of Retailing 76(2), 259–274 (2000)

    Article  Google Scholar 

  11. Kurosawa, T., Inoue, A., Nishimatsu, K.: Telephone service choice-behavior modeling using menu choice data under competitive conditions. Intelligent Engineering Systems Through Artificial Neural Networks 16, 711–720 (2006)

    Article  Google Scholar 

  12. Kurosawa, T., Kawano, H., Iwashita, M., Shimogawa, S., Kouno, S., Inoue, A.: Econometric approach for broadband market in japan. In: Setchi, R., Jordanov, I., Howlett, R.J., Jain, L.C. (eds.) KES 2010. LNCS, vol. 6278, pp. 225–234. Springer, Heidelberg (2010)

    Chapter  Google Scholar 

  13. Kurosawa, T., Shimogawa, S., Iwashita, M., Shouji, K.: Customer satisfacation analysis related with Internet access line. In: IADIS International Conference: Data Mining 2011 (July 2011)

    Google Scholar 

  14. Ministry of Internal Affairs and Communications, http://www.soumu.go.jp/english/index.html

  15. Savage, S.J., Waldman, D.: United States demand for internet access. Review of Network Economics 3(3), 228–247 (2004)

    Article  Google Scholar 

  16. Savage, S.J., Waldman, D.: Broadband internet access, awareness, and use: Analysis of United States household data. Telecommunications Policy 29, 615–633 (2005)

    Article  Google Scholar 

  17. Varian, H.R.: Broadband: Should we regulate high-speed internet access? In: Alleman, J., Crandall, R. (eds.) The Demand for Bandwidth: Evidence from the INDEX Project, Brookings Institution, Washington DC (2002)

    Google Scholar 

  18. Yang, Z., Peterson, R.T.: Customer perceived value, satisfaction, and loyalty: The role of switching costs. Psychology and Marketing 21(10), 799–822 (2000)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Mathematical Information Science, Tokyo University of Science, Japan

    Takeshi Kurosawa

  2. NTT Service Integration Laboratories, NTT Corporation, Japan

    Shinsuke Shimogawa & Shouji Kouno

  3. Department of Management Information Science, Faculty of Social Systems Science, Chiba Institute of Technology, Japan

    Motoi Iwashita

Authors
  1. Takeshi Kurosawa
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Shinsuke Shimogawa
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Motoi Iwashita
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Shouji Kouno
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Institute of Integrated Sensor Systems, University of Kaiserslautern, Erwin-Schroedinger-str. 12, 67663, Kaiserslautern, Germany

    Andreas König

  2. Knowledge-Based Systems Group, Department of Computer Science, University of Kaiserslautern, P.O. Box 3049, 67653, Kaiserslautern, Germany

    Andreas Dengel

  3. School of Business, University of Applied Sciences Northwestern Switzerland, Riggenbachstr. 16, 4600, Olten, Switzerland

    Knut Hinkelmann

  4. Graduate School of Engineering, Osaka Prefecture University, 1-1 Gakuen-cho, Sakai, 599-8531, Osaka, Japan

    Koichi Kise

  5. KES International, P.O. Box 2115, BN43 9AF, Shoreham-by-sea, UK

    Robert J. Howlett

  6. University of South Australia, Adelaide, 5095, Mawson Lakes, SA, Australia

    Lakhmi C. Jain

Rights and permissions

Reprints and permissions

Copyright information

© 2011 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Kurosawa, T., Shimogawa, S., Iwashita, M., Kouno, S. (2011). An Analysis of the Relationship between a Speed of the Internet Access and Internet Access Line Switching. In: König, A., Dengel, A., Hinkelmann, K., Kise, K., Howlett, R.J., Jain, L.C. (eds) Knowledge-Based and Intelligent Information and Engineering Systems. KES 2011. Lecture Notes in Computer Science(), vol 6883. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23854-3_29

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-23854-3_29

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-23853-6

  • Online ISBN: 978-3-642-23854-3

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation