Abstract
Cassell and Miller [1] proposed the use of virtual agents as interviewers to be advantageous, because one can control for interviewer effects and variance, provide a sense of anonymity and increase the interviewee’s motivation to complete the survey. Against the background of Communication Adaptation Theory and empirical results on reciprocal self-disclosure, we investigated the influence of the agent’s reciprocal self-disclosure and wordiness on participants’ self-disclosure and perception of the agent and the interview in an experimental study with a 2x2 between-subjects design. While reciprocal self-disclosure only affected perceived co-presence, wordiness influenced both the participants’ verbal behavior (with regard to word usage and intimacy of answers) and their perception of the interview. Theoretical implications are discussed.
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von der Pütten, A.M., Hoffmann, L., Klatt, J., Krämer, N.C. (2011). Quid Pro Quo? Reciprocal Self-disclosure and Communicative Accomodation towards a Virtual Interviewer. In: Vilhjálmsson, H.H., Kopp, S., Marsella, S., Thórisson, K.R. (eds) Intelligent Virtual Agents. IVA 2011. Lecture Notes in Computer Science(), vol 6895. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23974-8_20
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DOI: https://doi.org/10.1007/978-3-642-23974-8_20
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