Abstract
Libraries are dynamic organization providing dynamic services to their patrons. However, advances in IT and networking have created a serious competition to libraries from many information service provisioning agents. The purpose of this study is to understand the issue relevant to service quality assessment in libraries and subsequently develop a conceptual model of aligning library quality of service assessment for effective reporting of library value and performance to stakeholders. In this paper, we will focus on the provision of library services and the nature of the relationship and interactions between various components of library services.
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Ahmad, M., Abawajy, J., Kim, Th. (2011). Service Quality Assessment in Provision of Library Services. In: Kim, Th., et al. U- and E-Service, Science and Technology. UNESST 2011. Communications in Computer and Information Science, vol 264. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-27210-3_10
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DOI: https://doi.org/10.1007/978-3-642-27210-3_10
Publisher Name: Springer, Berlin, Heidelberg
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