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User-Friendly Interaction in an On-line System Based on Semantic Technologies

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Web Information Systems and Technologies (WEBIST 2011)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 101))

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Abstract

Nowadays, SME have to take into account new business and management approaches, like CRM, as well as the support provided by ICT. In this scenario, SME would take advantage from a Web-based service like ARNEIS, supporting an intelligent matching between supply and demand of CRM-related tools. Such a service needs a detailed knowledge base, and a friendly user interface (UI) enabling users to interact with the formal knowledge base. In this chapter we claim that both the knowledge representation and the user interaction mechanisms have to be based on a domain analysis (how users talk about CRM). The chapter presents three UI, based on on-line forms, business processes, and natural language. All three exploit semantic templates, i.e., formal representations of dialog topics (key concepts in the descriptions of CRM activities). The proposed approach suggests a general solution to enable users to enter formal representations in systems based on semantic technologies.

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Authors and Affiliations

  1. Dipartimento di Informatica, Università di Torino, C. Svizzera 185, Torino, Italy

    Anna Goy & Diego Magro

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  1. Anna Goy
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  2. Diego Magro
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Editors and Affiliations

  1. Department of Systems and Informatics, Institute for Systems and Technologies of Information, Control and Communication (INSTICC), and, Instituto Politécnico de Setúbal (IPS), Rua do Vale de Chaves, Estefanilha, 2910-761, Setúbal, Portugal

    Joaquim Filipe  & José Cordeiro  & 

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Goy, A., Magro, D. (2012). User-Friendly Interaction in an On-line System Based on Semantic Technologies. In: Filipe, J., Cordeiro, J. (eds) Web Information Systems and Technologies. WEBIST 2011. Lecture Notes in Business Information Processing, vol 101. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28082-5_12

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  • DOI: https://doi.org/10.1007/978-3-642-28082-5_12

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-28081-8

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