Abstract
To assure quality in a Business Service it is imperative to engineer quality into the process that produces it. We introduce fQDF: a Quality Design Framework for fine-granular quality control of business process outcomes. The framework defines a Quality Breakdown Structure (QBS) that provides a fine-granular quality definition for process outcomes. QBS is used to derive a Process Breakdown Structure (PrBS) ensuring that the process is engineered-in for quality outcomes. Deploying fQDF results in a quality-aware business process, where the quality is designed-in up-front rather than it being an afterthought. We introduce and explain the concepts of fQDF and their impact on quality-building in the context of a real-life case study viz., a Document Processing Service.
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Jamwal, V., Meda, H. (2012). fQDF: A Design Framework for fine − granular Quality Control of Business Process Outcomes. In: Daniel, F., Barkaoui, K., Dustdar, S. (eds) Business Process Management Workshops. BPM 2011. Lecture Notes in Business Information Processing, vol 99. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28108-2_6
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DOI: https://doi.org/10.1007/978-3-642-28108-2_6
Publisher Name: Springer, Berlin, Heidelberg
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