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Service Modelling

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Agile Service Development

Part of the book series: The Enterprise Engineering Series ((TEES))

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Abstract

The development of enterprise services involves making design decisions at different levels, ranging from strategic to infrastructural choices, and concerning many different aspects, ranging from customer interaction to information registration concerns. In order to support an agile development process with short iterations through each of these levels and aspect, we need to manage the inherent complexity and support rapid feedback on the impact of design decisions across the various aspects of service development. The use of models can help to manage the coherence among the different aspects in service design and in facilitating and accelerating changes. Therefore, we propose a comprehensive framework and method for service modelling and model integration as an important ingredient of an agile service development methodology. This method is aimed at providing a shorter path between requirements and execution through the use of models to feed run-time execution engines, fast validation at the model level, support for communication with stakeholders, integration of different aspects, domains and fields of expertise, and consistency across the enterprise.

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Author information

Authors and Affiliations

  1. Novay, Enschede, The Netherlands

    M. W. A. Steen & M. M. Lankhorst

  2. University of Twente, Enschede, The Netherlands

    M. E. Iacob

  3. BiZZdesign, Enschede, The Netherlands

    H. Jonkers & W. Engelsman

  4. University of Applied Sciences Utrecht and Utrecht University, Utrecht, The Netherlands

    M. Zoet

  5. Utrecht University and University of Applied Sciences Utrecht, Utrecht, The Netherlands

    J. Versendaal

  6. CRP Henri Tudor, Luxembourg, Luxembourg

    H. A. Proper & K. Gaaloul

  7. Radboud University Nijmegen, Nijmegen, The Netherlands

    H. A. Proper

  8. O&i, Utrecht, The Netherlands

    L. Debije

Authors
  1. M. W. A. Steen
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  2. M. E. Iacob
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  3. M. M. Lankhorst
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  4. H. Jonkers
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  5. M. Zoet
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  6. W. Engelsman
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  7. J. Versendaal
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  8. H. A. Proper
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  9. L. Debije
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  10. K. Gaaloul
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Editor information

Editors and Affiliations

  1. Novay, Brouwerijstraat 1, Enschede, 7523 XC, Netherlands

    Marc Lankhorst

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© 2012 Springer-Verlag Berlin Heidelberg

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Steen, M.W.A. et al. (2012). Service Modelling. In: Lankhorst, M. (eds) Agile Service Development. The Enterprise Engineering Series. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28188-4_4

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