Abstract
The field of knowledge and experience management has witnessed rapid changes mainly as a result of the dramatic progress in the domain of information technology and partly because of the Internet revolution. Accumulation and sharing of experiences is facilitated with efficiency as internet-enabled technologies allow movement of information at unimaginable speed. It has also made the storage of experiences in varied forms like Experience Bases possible. Moreover, learning has accrued over time in the area of social and structural mechanisms, such as through mentoring and retreats that enable effective experience sharing. This in turn has enabled the development of KM/EM applications that best leverage these improved mechanisms by deploying sophisticated technologies. Therefore, it will not be an exaggeration to state that technology has provided a major impetus for enabling the implementation of KM/ EM processes in organizational settings. The present paper discusses the role and the relevance of latest technology in the field of knowledge and experience management and uncovers the state of technology-mediated KM/ EM in Indian IT sector through a survey.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Alavi, M.: KPMG Peat Marwick U.S.: One Giant Brain. Harvard Business School Case 9-397-108 (1997)
Alavi, M., Leidner, D.E.: Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quarterly 25(1), 107–136 (2001)
Allee, V.: The Knowledge Evolution: Expanding Organizational Intelligence. Butterworth-Heinemann, Washington (1997)
Andreu, R., Ciborra, C.: Organizational Learning and Core Capabilities Development: The Role of Information Technology. Journal of Strategic Information Systems, 117–127 (1996)
Basili, V.R., Caldiera, G., Rombach, H.: The Experience Factory. In: Marciniak, J. (ed.) Encyclopedia of Software Engineering, ch. X, vol. 1, pp. 468–476. John Wiley & Sons, NJ (1994)
Bhatt, G.D.: Knowledge management in organisations: Examining the interaction between technologies, techniques and people. Journal of Knowledge Management 5(1), 68–75 (2001)
Bontis, N., Chua, C.K., Richardson, S.: Intellectual capital and business performance in Malaysian industries. Journal of Intellectual Capital 1(1) (2000)
Davenport, T.H., Prusak, L.: Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press, Boston (1998)
Davenport, T.H., De Long, D., David, W., Beers, M.C.: Successful Knowledge Management Projects. Sloan Management Review 39(2), 43–57 (1998b)
Despres, C., Chauvel, D.: Knowledge management. Journal of Knowledge Management 3(3) (1999)
Ericsson, F.: IT as an Enabler of Knowledge Management. In: Proceedings of the 24th Information Systems Research Seminar in Scandinavia, Norway (2001)
Hogberg, C., Edvinsson, L.: A design for futurizing knowledge networking. Journal of Knowledge Management 2(2), 81–92 (1998)
Kogut, B., Zander, U.: What Firms Do? Coordination, Identity, and Learning. Organization Science 7(5), 502–518 (1996)
Kutay, C., Aurum, A.: Knowledge transformation for education in software engineering. International Journal of Mobile Learning and Organisation 1(1), 58–80 (2007)
Nonaka, I.: A Dynamic Theory of Organizational Knowledge Creation. Organization Science 5(1), 14–37 (1994)
O’Dell, C., Grayson, C.J.: If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice. The Free Press, New York (1998)
Offsey, S.: Knowledge Management: Linking People to Knowledge for Bottom Line Results. Journal of Knowledge Management 1(2), 113–122 (1997)
Pan, S.L., Scarbrough, H.: Knowledge Management in Practice: An Exploratory Case Study. Technology Analysis & Strategic Management 11(3), 359–374 (1999)
Ponelis, S., Fairer-Wessels, F.A.: Knowledge Management: A Literature Overview. South African Journal of Library and Information Science 66(1), 1–9 (1998)
Robertson, M., Swan, J., Newell, S.: The Role of Networks in the Diffusion of Technological Innovation. Journal of Management Studies 33, 335–361 (1996)
Ruggles, R.: The State of The Notion: Knowledge management in practice. California Management Review 40(3), 80–89 (1998)
Savary, M.: Knowledge management and competition in the consulting industry. California Management Review 41(2), 95–107 (1999)
Stein, E.W., Zwass, V.: Actualizing Organizational Memory with Information Systems. Information Systems Research 6(2), 85–117 (1995)
Sun, Z., Finnie, G.: Brain-like architecture and experience based reasoning. In: Proceedings of the 7th JCIS, Cary, North Carolina, USA, pp. 1735–1738 (2003)
Sun, Z., Finnie, G.: Intelligent Techniques in E-Commerce: A Case-based Reasoning Perspective. Springer, Heidelberg (2004)
Vandenbosch, B., Ginzberg, M.J.: Lotus Notes and Collaboration: Plus a Change. Journal of Management Information Systems 13(3), 65–82 (1996-1997)
Walsham, G.: Knowledge Management: The Benefits and Limitations of Computer Systems. European Management Journal 19(6), 599–608 (2001)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2012 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Sharma, N., Singh, K., Goyal, D.P. (2012). Is Technology Universal Panacea for Knowledge and Experience Management? Answers from Indian IT Sector. In: Dua, S., Gangopadhyay, A., Thulasiraman, P., Straccia, U., Shepherd, M., Stein, B. (eds) Information Systems, Technology and Management. ICISTM 2012. Communications in Computer and Information Science, vol 285. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-29166-1_17
Download citation
DOI: https://doi.org/10.1007/978-3-642-29166-1_17
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-29165-4
Online ISBN: 978-3-642-29166-1
eBook Packages: Computer ScienceComputer Science (R0)