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Customer Knowledge in Value Creation for Software Engineering Process

  • Conference paper
7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 172))

Abstract

The aim of this paper is to explain how we can achieve and integrate customer knowledge into the software engineering process in multi-disciplined product development, through developing dynamic capabilities. According to service dominant logic, knowledge assets are key drivers in creating competitive advantage for organizations. This research will provide significant new information about the role of customer knowledge in value creation for the software engineering process in the machinery industry. As the result of the research, a model for acquisition and use of customer knowledge in value creation of the software engineering process is created and guidelines produced.

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Author information

Authors and Affiliations

  1. Seinäjoki University of Applied Sciences, Seinäjoki, Finland

    Anne-Maria Aho

  2. Staffordshire University, Stafford, United Kingdom

    Lorna Uden

Authors
  1. Anne-Maria Aho
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  2. Lorna Uden
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Corresponding author

Correspondence to Anne-Maria Aho .

Editor information

Editors and Affiliations

  1. Staffordshire University, FCET, Stafford, ST18 OAD, United Kingdom

    Lorna Uden

  2. Department Computer Science and, Artificial Intelligence, Universidad Granada, C/ Periodista Daniel Saucedo Aranda s/n, Granada, 18071, Spain

    Francisco Herrera

  3. , Faculty of Computer Science, Pontificial University of Salamanca, C/Compañía 5, Salamanca, 37002, Spain

    Javier Bajo Pérez

  4. Department of Computing Science, and Control, Universidad Salamanca, Plaza de la Merced, s/n s/n, Salamanca, 37008, Spain

    Juan Manuel Corchado Rodríguez

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Aho, AM., Uden, L. (2013). Customer Knowledge in Value Creation for Software Engineering Process. In: Uden, L., Herrera, F., Bajo Pérez, J., Corchado Rodríguez, J. (eds) 7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing. Advances in Intelligent Systems and Computing, vol 172. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-30867-3_13

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  • DOI: https://doi.org/10.1007/978-3-642-30867-3_13

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-30866-6

  • Online ISBN: 978-3-642-30867-3

  • eBook Packages: EngineeringEngineering (R0)

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