Abstract
A frequent motivation for integrating the technological and the social sciences lies in understanding the users of technologies in order to innovate [1-3]. This paper argues that a shift is necessary from ‘the user’ to ‘the interaction in the participation framework’ because it is here where the interactants display to each other their relevancies. Using Conversation Analysis [5-8], this point is exemplified by the examination of interaction in an audiological consultation where the interface of sociality and technology is relevant as a barrier. The analysis focuses on what aspects the participants in their talk and nonverbal conduct orient to as problematic given the task and the technology in this multimodal, multispace environment. The analytical results are discussed for innovation within the framework of User-Centered Design.
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Egbert, M. (2012). Technology and Social Interaction in the Multimodal, Multispace Setting of Audiometric Testing. In: Okumura, M., Bekki, D., Satoh, K. (eds) New Frontiers in Artificial Intelligence. JSAI-isAI 2011. Lecture Notes in Computer Science(), vol 7258. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-32090-3_22
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DOI: https://doi.org/10.1007/978-3-642-32090-3_22
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