Abstract
The purpose of this paper is to outline a framework for designing performance dashboards, a type of information system used for performance measurement in organizations. Initial briefing in a case company indicated that a framework is needed due to the complexity and spread of the issues related to designing such systems. However, existing literature does not offer a proper tool for this purpose. Instead, earlier literature concentrates either on measurement design or information systems design and does not illustrate the interplay between them very thoroughly. Hence, drawing from a synthesis between performance measurement and information systems literature, a framework for dashboard design was constructed and then refined with the case company in an iterative manner. Action design research method was used to produce a set of principles for design and development of the system. Furthermore, by depicting links between the suggested design principles, the final framework for dashboard design is presented. Practical relevance of the suggested design framework is illustrated in the case context.
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Lempinen, H. (2012). Constructing a Design Framework for Performance Dashboards. In: Keller, C., Wiberg, M., Ågerfalk, P.J., Eriksson Lundström, J.S.Z. (eds) Nordic Contributions in IS Research. SCIS 2012. Lecture Notes in Business Information Processing, vol 124. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-32270-9_7
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DOI: https://doi.org/10.1007/978-3-642-32270-9_7
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