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IS Research Challenges and Needs for Service Networks — A Brazilian-German Perspective

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Perspectives in Business Informatics Research (BIR 2012)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 128))

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Abstract

When countries move from manufacture-oriented to service-oriented societies, the service sector becomes ever more important. Through this development, coalitions of industry and service companies play a crucial role to respond to individualized customer demands. Those coalitions are referred to as service networks. A vivid IS community in Europe and the United States emerged, to explore and advance the role of IS in service networks. On their way towards global economic leadership, service networks also play a crucial role for the BRIC countries (Brazil, Russia, India, and China). However, so far research on that topic is at an early development stage in those emerging markets. A Brazilian-German workshop held in 2011 in Florianópolis brought design-oriented researchers from both countries together. In this paper we present the identified research challenges for IS research on service networks, potential contributions to meet these challenges and conclude with a research agenda for the forthcoming years.

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Author information

Authors and Affiliations

  1. European Research Center for Information Systems (ERCIS), University of Muenster, Münster, Germany

    Martin Matzner, Armin Stein & Matthias Voigt

  2. Information Management and Information Systems Group, University of Osnabrueck, Osnabrück, Germany

    Carl Stolze

  3. Institudo Federal Catarinense, Rio do Sul, SC, Brazil

    Fábio Alexandrini

Authors
  1. Martin Matzner
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  2. Armin Stein
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  3. Carl Stolze
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  4. Matthias Voigt
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  5. Fábio Alexandrini
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Editor information

Editors and Affiliations

  1. Higher School of Economics, Dept. of Information Systems and Technologies, National Research University, Bol. Pecherskaya 25, 603155, Nizhny Novgorod, Russia

    Natalia Aseeva  & Eduard Babkin  & 

  2. Higher School of Economics, National Research University, Bol. Pecherskaya 25, 603155, Nizhny Novgorod, Russia

    Oleg Kozyrev

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© 2012 Springer-Verlag Berlin Heidelberg

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Matzner, M., Stein, A., Stolze, C., Voigt, M., Alexandrini, F. (2012). IS Research Challenges and Needs for Service Networks — A Brazilian-German Perspective. In: Aseeva, N., Babkin, E., Kozyrev, O. (eds) Perspectives in Business Informatics Research. BIR 2012. Lecture Notes in Business Information Processing, vol 128. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-33281-4_11

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  • DOI: https://doi.org/10.1007/978-3-642-33281-4_11

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-33280-7

  • Online ISBN: 978-3-642-33281-4

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