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Normal Users Cooperating on Process Models: Is It Possible at All?

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Collaboration and Technology (CRIWG 2012)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 7493))

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Abstract

Can normal people use process models for self-directed cooperation, that is, without expert guidance? According to modeling experts and corresponding contemporary research, they cannot, because they lack competencies for such usage. While the importance of artifacts such as texts, pictures and diagrams to cooperative work has been shown in many studies in CSCW and related fields, there are no answers to this question from our discipline. This paper aims at exploring this contradictory situation by exploring how users without or with little modeling practice work with models. Based on an exploratory study, we show opportunities and barriers to self-directed cooperative work with models and derive requirements for tool support. These results are compared with existing work and show that despite the special characteristics of process models, patterns known from the usage of other artifacts can also be observed in cooperative work with models. Users also showed behavior typically attributed to modeling experts, thus transcending such generic cooperation tasks.

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Authors and Affiliations

  1. Department Information and Technology Management, Institute for Applied Work Science, University of Bochum, Germany

    Alexander Nolte & Michael Prilla

Authors
  1. Alexander Nolte
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  2. Michael Prilla
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Editor information

Editors and Affiliations

  1. Department of Computer Science, Poentificia Universidad Católica de Chile, Vicuña Mackenna, 4860, Macul, Santiago, Chile

    Valeria Herskovic

  2. Department of Computer Science and Applied Cognitive Science, University of Duisburg-Essen, Forsthausweg 2, 47057, Duisburg, Germany

    H. Ulrich Hoppe  & Jürgen Ziegler  & 

  3. Computer Science Institute, University of Applied Sciences Ruhr West, Tannenstraße 43, 46240, Bottrop, Germany

    Marc Jansen

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Nolte, A., Prilla, M. (2012). Normal Users Cooperating on Process Models: Is It Possible at All?. In: Herskovic, V., Hoppe, H.U., Jansen, M., Ziegler, J. (eds) Collaboration and Technology. CRIWG 2012. Lecture Notes in Computer Science, vol 7493. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-33284-5_5

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  • DOI: https://doi.org/10.1007/978-3-642-33284-5_5

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-33283-8

  • Online ISBN: 978-3-642-33284-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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