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Understanding Resistance in IT Outsourcing: A Service Provider Perspective

  • Conference paper
The Dynamics of Global Sourcing. Perspectives and Practices (Global Sourcing 2012)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 130))

Abstract

Previous research identified that service providers are struggling with the transition phase. The aim of this research is to create a deeper understanding of the effects of service provider resistance to change on the duration of the transition phase. This paper presents the results from an explorative empirical study, based on five service providers in the field of IT outsourcing. Our findings are twofold. First, we found that all the providers under study indeed experienced the transition phase as a struggle and resistance to change was perceived as fierce. Second, resistance to change was found in each organisational subunit and, as such, the process of change can be described as incremental. Since the topic of resistance to change from the perspective of service providers has hardly been researched, our research aims to contribute by partly filling this gap.

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Author information

Authors and Affiliations

  1. Faculty of Technology, Policy and Management, Delft University of Technology, The Netherlands

    Albert Plugge

  2. Faculty of Strategy, Marketing and International Business, Maastricht School of Management, The Netherlands

    Jacques Brook

Authors
  1. Albert Plugge
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  2. Jacques Brook
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Editor information

Editors and Affiliations

  1. Aston Business School, Birmingham, UK

    Julia Kotlarsky

  2. Loughborough School of Business and Economics, Loughborough, UK

    Ilan Oshri

  3. London School of Economics, London, UK

    Leslie P. Willcocks

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© 2012 Springer-Verlag Berlin Heidelberg

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Plugge, A., Brook, J. (2012). Understanding Resistance in IT Outsourcing: A Service Provider Perspective. In: Kotlarsky, J., Oshri, I., Willcocks, L.P. (eds) The Dynamics of Global Sourcing. Perspectives and Practices. Global Sourcing 2012. Lecture Notes in Business Information Processing, vol 130. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-33920-2_8

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  • DOI: https://doi.org/10.1007/978-3-642-33920-2_8

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-33919-6

  • Online ISBN: 978-3-642-33920-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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