Abstract
Mobile applications now incorporate features for communication and collaboration. One way that such applications are being used is in collaborative information seeking. There is, however, a lack of understanding of users’ social interaction needs when performing such tasks. To address this gap and using tourism as the domain, we conducted a diary study to examine tourists’ collaborative information seeking activities during their trips. These collaboration patterns were analyzed using the BIG6 information seeking process. Results showed that tourists were more influenced by their inner circle of social contacts such as family during the task definition, information seeking strategies, and location and access phases as compared to strangers. Conversely, strangers were more influential during the use of information, synthesis and evaluation phases. Implications of these findings are also discussed.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Baltrunas, L., Ludwig, B., Peer, S., Ricci, F.: Context-Aware Places of Interest Recommendations for Mobile Users. In: Marcus, A. (ed.) HCII 2011 and DUXU 2011, Part I. LNCS, vol. 6769, pp. 531–540. Springer, Heidelberg (2011)
Yu, Z., Liang, Y., Xu, B., Yang, Y., Guo, B.: Towards a smart campus with mobile social networking. In: 4th International Conference on Cyber, Physical and Social Computing, pp. 162–169. IEEE Press, New York (2011)
Zhang, H., Horvitz, E., Miller, R.C., Parkes, D.C.: Crowdsourcing general computation. In: Proceedings of the 29th International Conference on Human Factors in Computing Systems, pp. 1–5. ACM, New York (2011)
Okoye, I., Mahmud, J., Lau, T., Cerruti, J.: Find this for me: Mobile information retrieval on the Open Web. In: Proceedings of the 16th International Conference on Intelligent User Interfaces, pp. 3–12. ACM, New York (2011)
Chah, C.: Coagmento – A collaborative information seeking, synthesis, and sense-making framework. In: Proceedings of the American Society for Information Science and Technology, vol. 48(1), pp. 1–4. Wiley-blackwell, New Jersey (2010)
Evans, B.M., Chi, E.H.: An elaborated model of social search. Information Processing & Management 46, 656–678 (2010)
Dork, M., Carpendate, S., Williamson, C.: The information flaneur: a fresh look at information seeking. In: Proceedings of the 29th International Conference on Human Factor in Computing Systems, pp. 1215–1224. ACM, New York (2011)
Kenteris, M., Gavalas, D., Economou, D.: An innovative mobile electronic tourist guide application. Personal Ubiquitous Computing 13, 103–118 (2009)
Lim, T.Y.: A collaborative awareness framework for mobile tourist recommender system. In: Proceedings of the 3rd International Conference Computer Research and Development, pp. 329–333. IEEE Press, New York (2011)
Politi, M.C., Street, R.L.: The importance of communication in collaborative decision making: facilitating shared mind and the management of uncertainty. Journal of Evaluation in Clinical Practice 17, 579–584 (2011)
Liu, L.S., Hirano, S.H., Tentori, M., Cheng, K.G., George, S., Park, S.Y., Hayes, G.R.: Improving communication and social support for caregivers of high-risk infants through mobile technologies. In: Proceedings of the 14th Conference on Computer Supported Cooperative Work, pp. 475–484. ACM, New York (2011)
Yan, B., Chen, G.: AppJoy: Personalized mobile application discovery. In: Proceedings of the 9th International Conference on Mobile systems, Applications, and Services, pp. 113–126. ACM, New York (2011)
Nichols, D.M., Twidale, M.B.: Recommendation, collaboration and social search. In: Ruthven, I., Kelly, D. (eds.) Interactive Information Seeking, Behaviour and Retrieval, pp. 205–220. Facet Publishing, London (2011)
Coppola, P., Della Mea, V., Di Gaspero, L., Menegon, D., Mischis, D., Mizzaro, S., Scagnetto, I., Vassena, L.: The context-aware browser. IEEE Intelligent Systems 25(1), 38–47 (2010)
Paul, S.A., Reddy, M.C.: Understanding together: sensemaking in collaborative information seeking. In: Proceedings of the 14th Conference on Computer Supported Cooperative Work, pp. 321–330. ACM, New York (2010)
Golovchinsky, G., Qvarfordt, P., Pickens, J.: Collaborative information seeking. Computer 42(3), 47–51 (2009)
Mankoff, J., Carter, S.: Crossing qualitative and quantitative evaluation in the domain of ubiquitous computing. In: Proceedings of the 29th International Conference on Human Factor in Computing Systems, pp. 1–3. ACM, New York (2005)
Barker, J.R., Sabry, K.: A dynamic information generation approach for HE: IG3 characteristics. Technology, pedagogy and education. Journal of the Association of Information Technology in Teacher Education, 1–21 (2009)
Needham, J.: Meeting the New AASL Standards for the 21st-Century Learner via Big6 Problem Solving. Library Media Connection 28, 42–43 (2010)
BIG6: Lesson Plans for Big6 (2010), http://www.big6.com/category/the-big6-skills/ (retrieved on May 25, 2011)
Ankolekar, A., Szabo, G., Luon, Y., Huberman, B.A., Wilkinson, D.: Friendlee: A mobile application for your social life. In: Proceedings of the 11th International Conference on Human-Computer Interaction with Mobile Devices and Services, pp. 1–4. ACM, New York (2009)
Burke, M.: Overcoming challenges of the technological age by teaching information literacy skills. Community & Junior College Libraries 16, 247–254 (2010)
Evans, B.M., Kairam, S., Pirolli, P.: Do your friends make you smarter?: An analysis of social strategies in online information seeking. Information Processing & Management 46, 679–692 (2009)
Shami, N.S., Ehrlich, K., Gay, G., Hancock, J.: Making sense of strangers’ expertise from signals in digital artifacts. In: Proceedings of the 29th International Conference on Human Factor in Computing Systems, pp. 69–78. ACM, New York (2009)
Furner, J.: Conceptual analysis: A method for understanding information as evidence, and evidence as information. Archival Science 4(3-4), 233–265 (2004)
Krippendorff, K.: Agreement and information in the reliability of coding. Communication Methods and Measures 5, 93–112 (2011)
Tan, E.M., Foo, S., Goh, D.H., Theng, Y.: TILES: classifying contextual information for mobile tourism applications. Aslib Proceedings 61(6), 565–586 (2009)
Rempel, J.M.: Exploring the causal nexus of tourism impacts on quality-of-life. In: Handbook of Tourism and Quality-of-Life Research, vol. 3, pp. 583–606 (2012)
Johri, A.: Look ma, no email!: Blogs and IRC as primary and preferred communication tools in a distributed firm. In: Proceedings of the 14th Conference on Computer Supported Cooperative Work, pp. 305–306. ACM, New York (2011)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2012 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Tan, E.MY., Goh, D.HL., Theng, YL., Foo, S. (2012). Social Interaction Patterns during Mobile Information Seeking. In: Chen, HH., Chowdhury, G. (eds) The Outreach of Digital Libraries: A Globalized Resource Network. ICADL 2012. Lecture Notes in Computer Science, vol 7634. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-34752-8_14
Download citation
DOI: https://doi.org/10.1007/978-3-642-34752-8_14
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-34751-1
Online ISBN: 978-3-642-34752-8
eBook Packages: Computer ScienceComputer Science (R0)