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Selection of Information-Intensive Services: A Multi-criteria Decision Model

  • Conference paper
E-Business and Telecommunications (ICETE 2011)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 314))

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Abstract

The diffusion of the Internet fosters the development and provisioning of large amounts of information-intensive services. Methods and techniques such as heuristics, policy-based approaches, reputation- and trust-based selection techniques, multi-criteria decision analysis, UDDI-extensions, and ontology-based preference modeling approaches have been developed to facilitate the description, discovery, composition, and consumption of these services. Still, consumers face difficulties in selecting the services that best fit their needs. An assessment of the identified techniques suggests that multi-criteria decision analyses are best suited for the selection of information-intensive services. On this basis, a multi-dimensional service selection model is developed, which includes social, technological, economic, and political considerations. The application of this model is demonstrated by means of an exemplary case. This model with the inclusion of decision categories and sub-categories can help service consumers in selecting complex, information-intensive services.

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Author information

Authors and Affiliations

  1. Institute of Information Management, University of St. Gallen, St. Gallen, Switzerland

    Tobias Mettler

  2. D-MTEC, Technology and Innovation Management, ETH Zurich, Zurich, Switzerland

    Markus Eurich

Authors
  1. Tobias Mettler
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  2. Markus Eurich
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Editor information

Editors and Affiliations

  1. Department of Computer Science, Monmouth University, 07764, West Long Branch, NJ, U.S.A.

    Mohammad S. Obaidat

  2. University of Seville, C/S. Fernando, 4, C.P. 41004, Sevilla, Spain

    José L. Sevillano

  3. Departament of Systems and Informatics, Polytechnic Institute of Setúbal – INSTICC, Rua do Vale de Chaves - Estefanilha, 2910-761, Setúbal, Portugal

    Joaquim Filipe

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Mettler, T., Eurich, M. (2012). Selection of Information-Intensive Services: A Multi-criteria Decision Model. In: Obaidat, M.S., Sevillano, J.L., Filipe, J. (eds) E-Business and Telecommunications. ICETE 2011. Communications in Computer and Information Science, vol 314. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-35755-8_7

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  • DOI: https://doi.org/10.1007/978-3-642-35755-8_7

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-35754-1

  • Online ISBN: 978-3-642-35755-8

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