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Transforming the Travel Experience: The Use of Smartphones for Travel

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Information and Communication Technologies in Tourism 2013

Abstract

The goal of this study was to develop an in-depth understanding of the use of smartphones and their impact on the travel experience. The results indicate that the use of smartphones can significantly transform the travel experience by changing travel planning, constructing and destructing one’s sense of tourism, and reconfiguring the relationships among tourists, places, and others. Importantly, the findings establish a strong foundation for reconceptualising the travel experience within the context of mobile technology, and in turn, provide practical implications for mobile marketing and destination marketing.

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Author information

Authors and Affiliations

  1. School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong

    Dan Wang

  2. National Laboratory for Tourism & eCommerce, School of Tourism and Hospitality Management, Temple University, Philadelphia, U.S.

    Daniel R. Fesenmaier

Authors
  1. Dan Wang
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  2. Daniel R. Fesenmaier
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Corresponding author

Correspondence to Dan Wang .

Editor information

Editors and Affiliations

  1. , Faculty of Communication Sciences, Università della Svizzera italiana, Via Giuseppe Buffi 13, Lugano, 6904, Switzerland

    Lorenzo Cantoni

  2. , College of Merchandising,, University of North Texas, Union Circle 1155, Denton, 76203-1100, Texas, USA

    Zheng (Phil) Xiang

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Wang, D., Fesenmaier, D.R. (2013). Transforming the Travel Experience: The Use of Smartphones for Travel. In: Cantoni, L., Xiang, Z. (eds) Information and Communication Technologies in Tourism 2013. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-36309-2_6

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