Abstract
The emerging transformation from a product oriented economy to a service oriented economy based on Cloud environments envisions new scenarios where actual QoS mechanisms need to be redesigned. In such scenarios new models to negotiate and manage Service Level Agreements (SLAs) are necessary. An SLA is a formal contract which defines acceptable service levels to be provided by the Service Provider to its customers in measurable terms. This is meant to guarantee that consumers’ service quality expectation can be achieved. In fact, the level of customer satisfaction is crucial in Cloud environments, making SLAs one of the most important and active research topics. The aim of this paper is to explore the possibility of integrating an SLA approach for Cloud services based on the CMAC (Condition Monitoring on A Cloud) platform which offers condition monitoring services in cloud computing environments to detect events on assets as well as data storage services.
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Galati, A. et al. (2013). Designing an SLA Protocol with Renegotiation to Maximize Revenues for the CMAC Platform. In: Haller, A., Huang, G., Huang, Z., Paik, Hy., Sheng, Q.Z. (eds) Web Information Systems Engineering – WISE 2011 and 2012 Workshops. WISE WISE 2011 2012. Lecture Notes in Computer Science, vol 7652. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38333-5_12
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DOI: https://doi.org/10.1007/978-3-642-38333-5_12
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