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Patterns as an Artifact for Business Process Improvement - Insights from a Case Study

  • Conference paper
Design Science at the Intersection of Physical and Virtual Design (DESRIST 2013)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 7939))

Abstract

Several approaches were developed for business process improvement (BPI) (e.g. Six Sigma). However, it is often stated that these approaches do not provide sufficient support for the performers of a BPI initiative, especially concerning the phase where applicable measures that provoke improvement (act of improvement) are needed. In this paper, we suggest BPI patterns as a means to directly support the act of improvement. Even though the common concept of patterns had great success in other domains of information systems (IS), the concept has not been transferred to BPI so far. In this paper, the demonstration of BPI patterns in a case study is focused. The BPI patterns, which represent the artifact in this design science research, are derived on the basis of a previously developed metamodel. The results from the demonstration were discussed with the process owners to get a first evaluation of the developed BPI patterns.

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Authors and Affiliations

  1. Chair of Business Engineering, University of Regensburg, Germany

    Thomas Falk, Philipp Griesberger & Susanne Leist

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  1. Thomas Falk
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  2. Philipp Griesberger
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  3. Susanne Leist
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Editor information

Editors and Affiliations

  1. Institute of Information Systems, University of Liechtenstein, Fürst-Franz-Josef-Strasse 21, 9490, Vaduz, Liechtenstein

    Jan vom Brocke

  2. Department of Information and Service Economy, Aalto University, Chydenia (Runeberginkatu 22-24), P.O. Box 21220, 00076, Aalto, Finland

    Riitta Hekkala  & Matti Rossi  & 

  3. Department of Management Information Systems, Eller College of Management, University of Arizona, 430J McClelland Hall, 85721, Tucson, AZ, USA

    Sudha Ram

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Falk, T., Griesberger, P., Leist, S. (2013). Patterns as an Artifact for Business Process Improvement - Insights from a Case Study. In: vom Brocke, J., Hekkala, R., Ram, S., Rossi, M. (eds) Design Science at the Intersection of Physical and Virtual Design. DESRIST 2013. Lecture Notes in Computer Science, vol 7939. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38827-9_7

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  • DOI: https://doi.org/10.1007/978-3-642-38827-9_7

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-38826-2

  • Online ISBN: 978-3-642-38827-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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