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Users in IT Product Development Process

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Computer Networks (CN 2013)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 370))

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Abstract

The rise of the Internet has increased the business transformation. Companies want to communicate with customers and partners in real-time. On the other side, Internet users demand speedy, well fitted access to actual information as well as to business applications. The paper focuses on user participation in the development of business information system (BIS). The paper includes the analysis of the empirical research results on user support software preferences.

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© 2013 Springer-Verlag Berlin Heidelberg

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Pankowska, M. (2013). Users in IT Product Development Process. In: Kwiecień, A., Gaj, P., Stera, P. (eds) Computer Networks. CN 2013. Communications in Computer and Information Science, vol 370. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38865-1_54

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  • DOI: https://doi.org/10.1007/978-3-642-38865-1_54

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-38864-4

  • Online ISBN: 978-3-642-38865-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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