Analytics on Online Discussion and Commenting Services

Abstract

From the view of design claims for online communities, it is very crucial to take interactions among members in a community into account when starting and maintaining it. This means managers of online communities need to technically support their members through online discussion and commenting services. Online discussion and commenting service, so called, blog comment hosting service, helps communities to provide their members with feedbacks of others, since such feedbacks play much important role in starting and maintaining an online community. Through online discussion and commenting services, we can post a comment on the website using our own social network service account if the website uses a social comment platform. Whenever, whatever, and wherever users post a comment, every comment is integrated and managed by the social comment platform. One of most powerful social comment platforms is Disqus. It is the social comments platform or social discussion platform used in the world popular websites such as CNN, Billboard. Thus, we analyze it in various views and give a several suggestions to make the websites more active. Main findings reported in this paper include significant implications on the design of social comment platforms.