Abstract
Today’s service economy experiences a bi-polarization: a few large organizations are capable to offer services that scale and are applicable on a global market (as context-free services) while a plethora of small organizations provide their services locally due to the contextual dependencies of their offerings (as context-dependent services). As a future challenge and next generation of service offerings we investigate in this paper how context-dependent services can scale-up to a global market while maintaining the domestic and cultural aspects they embody. We propose the ”role-model” concept to overcome the limitation in integrating aspects from both types. The concept is evaluated by analysing the actual service workflows of two representative cases using a common modelling approach realized on the ADOxx meta-modelling platform.
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Masuda, H., Utz, W., Hara, Y. (2013). Context-Free and Context-Dependent Service Models Based on ”Role Model” Concept for Utilizing Cultural Aspects. In: Wang, M. (eds) Knowledge Science, Engineering and Management. KSEM 2013. Lecture Notes in Computer Science(), vol 8041. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-39787-5_50
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DOI: https://doi.org/10.1007/978-3-642-39787-5_50
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-39786-8
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