Abstract
Online help seeking is a common form of informal learning, and it has been studied extensively in a number of different settings. In an attempt to better understand how help is provided in online help seeking for a physical work environment, we have performed an in-depth qualitative study on questions and answers found in the largest Estonian online forum for construction field. Our intention is to understand the types of learning problems identified in the help-seeking process in the online forum and how problem-oriented scaffolding is provided and received in a networked setting. We used Jonassen’s typology for categorizing the similar patterns in problem-based learning that takes place in the forum. Data was analysed from two perspectives: first the problem definitions identified in forum threads were analysed based on the Jonassen’s typology, along with corresponding solution paths and solutions. The same discussion threads were then analysed also from the perspective of scaffolding patterns – how people support each other and how the help is being acknowledged. The results of our analysis point out that the human supporters provide certain scaffolding patterns for supporting help-seekers to solve problems.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Vygotsky, L.S.: Mind in society: The development of higher psychological processes. In: Cole, M., John-Steiner, V., Scribner, S., Souberman, E. (eds.). Harvard University Press, Cambridge (1978)
Jonassen, D.H.: Toward a Design Theory of Problem Solving. Educational Technology Research & Development (ETR&D) 48(4), 63–85 (2000)
Sawyer, R.K.: The Cambridge Handbook of the Learning Sciences. Cambridge University Press, New York (2006)
Graesser, A.C., Person, N.K., Magliano, J.P.: Collaborative dialogue patterns in naturalistic one-to-one tutoring. Applied Cognitive Psychology 9, 495–522 (1995)
Brown, J.S., Duguid, P.: Organizational learning and communities of practice. Toward a unified view of working, learning, and innovation. Organization Science 2(1), 40–57 (1991)
Stuckey, B., Smith, J.D.: Building Sustainable Communities of Practice. In: Hildreth, P., Kimble, C. (eds.) Knowledge Networks: Innovation Through Communities of Practice. Idea Group, Inc., New York (2004)
Hoadley, C.: What is a community of practice and how can we support it? In: Jonassen, D.H., Land, S.M. (eds.) Theoretical Foundations of Learning Environments, 2nd edn., pp. 287–300. Routledge, New York (2012)
Wood, D., Bruner, J., Ross, G.: The role of tutoring in problem-solving. Journal of Child Psychology and Psychiatry 17, 89–100 (1976)
Azevedo, R., Hadwin, A.F.: Scaffolding self-regulate learning and metacognition – implications for the design of computer-based scaffolds. Instructional Science 33, 367–379 (2005)
Saye, J., Brush, T.: Scaffolding critical reasoning about history and social issues in multimediasupported learning environments. Educational Technology Research and Development 50(3), 77–96 (2002)
Barrett, M., Cappleman, S., Shoib, G., Walsham, G.: Learning in knowledge communities: managing technology and context. European Management Journal 22(1), 1–11 (2004)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Tammets, K., Laanpere, M., Ley, T., Pata, K. (2013). Identifying Problem-Based Scaffolding Patterns in an Online Forum for Construction Professionals. In: Hernández-Leo, D., Ley, T., Klamma, R., Harrer, A. (eds) Scaling up Learning for Sustained Impact. EC-TEL 2013. Lecture Notes in Computer Science, vol 8095. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40814-4_50
Download citation
DOI: https://doi.org/10.1007/978-3-642-40814-4_50
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-40813-7
Online ISBN: 978-3-642-40814-4
eBook Packages: Computer ScienceComputer Science (R0)