Process Analysis and Collective Behavior in Organizations: A Practitioner Experience

Abstract

The analysis of organizational processes could support complexity and heterogeneity of companies if it is able to capture and organize the social behavior of enterprises. The phases - Orienteering, Modeling and Mapping – and the key characteristics of an analysis approach are described, focusing on results and returns. Results are the expected and committed outputs of the analysis process, such as the modeling of workflow processes. Returns are the impacts of the process analysis on individual and social behavior, such as awareness and motivation. Returns support the definition of the key assets of an organization, influence the modeling of workflow processes and are useful to capture the non-workflow components of organizational processes. This approach has been applied through a long-term activity in public and private enterprises. An experience is described presenting strong and weak points of the approach, differences and similarities, in particular between workflow and non-workflow processes.