Abstract
Businesses today have to adapt their business process models to new market changes instantaneously. New social BPM approaches leverage collaborative Enterprise 2.0 methods and tools in order to empower the process participants to improve their business processes continuously. By enabling those who are running the processes to adapt “their” processes, businesses can respond to new market demands faster. A well-tested example of such an approach is BPM 2.0. This contribution reports about a BPM implementation project conducted at Eisen-Fischer GmbH, which uses BPM 2.0 as the underlying methodology. It provides insights in the potentials and limitations of social BPM approaches like BPM 2.0. As a major objective of the BPM implementation project is to retain the existing ISO 9001 certification, this report assists businesses in a similar situation to assess the potentials social BPM may provide for their individual situation.
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Kurz, M., Scherer, M., Pößl, A., Purucker, J., Fleischmann, A. (2013). Applying BPM 2.0 in BPM Implementation Projects. In: Demey, Y.T., Panetto, H. (eds) On the Move to Meaningful Internet Systems: OTM 2013 Workshops. OTM 2013. Lecture Notes in Computer Science, vol 8186. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-41033-8_8
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DOI: https://doi.org/10.1007/978-3-642-41033-8_8
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