Abstract
The consistent structuring and modeling of behavioral descriptions is a prerequisite to any successful Business Process Management (BPM) initiative. This chapter presents a simple practical framework for aligning various concepts and representations of organizational behavior, which assists identifying appropriate model types. The framework is presented as a means to improve process modeling within BPM initiatives and as a guide to the development and documentation of process architectures. A set of BPMN 2.0 based templates are described which enable the modeling of the concepts in the framework. Both health sector and investment management industry cases studies are described in which the framework is used to align descriptions of organizational behavior to produce useful integrated behavioral reference models and unified process model sets. The framework is also used to analyze model and process architecture completeness and structure.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
At the time of writing, this document was still in draft form and unpublished.
- 2.
Since the time of writing the APQC PCF has improved the formalism of the four levels in the latest revision describing them as; Process Category, Process Group, Process, and Activity. This has also improved alignment between the APQC definitions and the concepts of Functional Domain and Function in the framework presented in this chapter.
- 3.
Note: the roles may not necessarily be the Service initiating and terminating roles as this will depend on the scope of process composition in which the process is located.
References
Aitken CJ (2008) Design integrity and EA governance. In: Saha P (ed) Advances in government enterprise architecture. Idea Group, Hershey
ANSI/HL7 (2007) EHR system functional model, Release 1
ANSI Publications 1320.1-1998 I.E. standard for functional modeling language – syntax and semantics for IDEFO and 1320.2-1998 I.E. standard for conceptual modeling language – syntax and semantics for IDEF1X97 (IDEFobject)
Bandara W, Gable GG, Rosemann M (2005) Factors and measures of business process modeling: model building through a multiple case study. Eur J Inform Syst 14:347–360
Becker J, Kugeler M, Rosemann M (2003) Process management: a guide for the design of business processes. Springer, Berlin
Becker J, Pfeiffer D, Falk T, Räckers M, Falk T, Czerwonka M (2014) Semantic business process modelling and analysis. In: vom Brocke J, Rosemann M (eds) Handbook on business process management, vol 1, 2nd edn. Springer, Heidelberg, pp 187–218
Davis R (2006) British telecom six level process hierarchy. In: Proceedings of the process days conference, Sydney, Aug, p 2224
Davis R, Brabänder E (2007) Aris design platform: getting started with BPM. Springer, Berlin
Houy C, Fettke P, Loos P (2014) Business process frameworks. In: vom Brocke J, Rosemann M (eds) Handbook on business process management, vol 2, 2nd edn. Springer, Heidelberg, pp 153–176
Indulska M, Chong S, Bandara W, Sadiq S (2006) Major issues in business process management: an Australian perspective. In: Proceedings of the Australian conference on information systems (ACIS 2006), Australia
ITU-T Rec. X.906|ISO/IEC 19793 (2004) Information technology – open distributed processing – use of UML for ODP system specifications
Object Management Group (OMG) (2006) Business Motivation Model (BMM) specification – adopted specification, dtc/2006-08-03
Object Management Group (OMG) (2008) Business process definition metamodel (BPDM). http://www.omg.org/spec/BPDM/1.0/. Retrieved 12 July 2008
Polyvyanyy A, Smirnov S, Weske M (2014) Business process model abstraction. In: vom Brocke J, Rosemann M (eds) Handbook on business process management, vol 1, 2nd edn. Springer, Heidelberg, pp 147–165
Porter ME (1996) What is strategy? Harv Bus Rev 74(6):61–78
Scheer AW, Thomas O, Adam O (2005) In: Dumas M, van der Aalst W, ter Hofstede A (eds) Process modeling using event-driven process chains in process-aware information systems. Wiley, Hoboken
Smirnov S (2011) Business process model abstraction. Dissertation, Business Process Technology Group, Hasso Plattner Institute, University of Potsdam
Stephenson CP (2005) Health treatment pattern, unpublished manuscript
Stephenson CP, Brabänder W (2007) Enhancing best practices in public health: using process patterns for business process management. In: Proceedings ECIS 2007 – the 15th European conference on information systems, St. Gallen, pp 2123–2134
Supply-Chain Council (2008) Supply-chain operations reference-model (SCOR). http://www.supply-chain.org/cs/root/scor_tools_resources/scor_model/scor_model. Retrieved 12 July 2008
van der Aalst WMP, ter Hofstede AHM, Weske M (2003) Business process management: a survey, in business process management. Springer, Berlin
vom Brocke J, Petry M, Gonsert T (2012) Business process management. In: Uhl A, Gollenia LA (eds) The handbook of business transformation management. Farnham, Gower
Zachman JA (2005) The Zachman framework for enterprise architecture: a primer for enterprise engineering and manufacturing. Zachman International, Toronto, Canada
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Aitken, C., Stephenson, C., Brinkworth, R. (2015). A Framework for Classifying and Modeling Organizational Behavior. In: vom Brocke, J., Rosemann, M. (eds) Handbook on Business Process Management 2. International Handbooks on Information Systems. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-45103-4_7
Download citation
DOI: https://doi.org/10.1007/978-3-642-45103-4_7
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-45102-7
Online ISBN: 978-3-642-45103-4
eBook Packages: Business and EconomicsBusiness and Management (R0)