Abstract
According to data from the Portuguese Association of City Councils (DGAL – Portuguese abbreviation) the 308 city councils in Portugal employ about 135 000 people and spend about 3.8 billion euros a year [1]. The Portuguese government is trying to reduce those numbers due to the Troika memorandum demands. In this paper we demonstrate a proposal to identify services that do not create new original results, therefore services with great potential to be automated. This demonstration was carried out in a Portuguese city council named Pombal (CMP). We evaluated the proposal by collecting feedback from CMP employees and customers. We identified some improvements that could save millions of euros to the Portuguese state and, therefore, contribute to the Troika memorandum demands.
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Mendes, C., Almeida, M., Salvador, N., da Silva, M.M. (2013). Modelling Services with DEMO. In: Fred, A., Dietz, J.L.G., Liu, K., Filipe, J. (eds) Knowledge Discovery, Knowledge Engineering and Knowledge Management. IC3K 2012. Communications in Computer and Information Science, vol 415. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-54105-6_15
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DOI: https://doi.org/10.1007/978-3-642-54105-6_15
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