Abstract
This chapter explores the governance benefits and challenges that arise when a client firm switches from a single- to a multi-vendor offshoring strategy. It also looks at the management tactics that firms use for dealing with the arising challenges. To do so, we examine the case of a global corporation, which recently took the decision to onboard two additional offshore vendors after having worked exclusively with an Indian IT vendor for more than a decade.
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Notes
- 1.
See Brooks (1975) for a formula to calculate the number of communication channels that will be generated.
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Wiener, M., Saunders, C.S. (2014). Who Is the Favored Bride? Challenges in Switching to a Multi-vendor Offshoring Strategy. In: Hirschheim, R., Heinzl, A., Dibbern, J. (eds) Information Systems Outsourcing. Progress in IS. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-43820-6_12
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