Skip to main content
SpringerLink
Log in

ESA Knowledge Management Agenda

  • Conference paper
  • First Online:
Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2013)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 454))

  • 990 Accesses

Abstract

During the last years, ESA has gathered an extensive experience in Knowledge Management (KM). As a knowledge-intensive organisation, ESA needs to implement an efficient management of its expertise and know-how. To this purpose, an ESA corporate KM initiative was conducted during the last few years and consisting of several pilot projects. The selected approach was built on pillars summarized in these four keywords: “integrated” (interconnection of its parts), “pragmatic” (concrete solutions compatible with the corporate culture), “business” (linked to the core business) and “open” (input and best practices gathered inside and outside the Agency). This paper presents the activities carried out within this set of pilots and the relations among them. The pilot projects presented in the paper are: the KM Portal called iKnow, the Competency Management Tool, the Expertise Directory, the Knowledge Capture and Handover process, the KM Officer and Lessons Learned Harmonization. The future of KM in ESA is a challenge aiming at proposing integrated solutions in an environment with different cultures and several existing individual solutions. The achievement of it will certainly provide a better leverage for the institutional KM.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Bodendorf, F.: Data and Knowledge Management, 2nd edn. Springer, New York (2006)

    Google Scholar 

  2. Bunse, Ch., et al.: SoftQuali–An integrated approach for software quality improvement (1999)

    Google Scholar 

  3. Guerrucci, D., et al.: Technological aspects of the KM system in ESA. In: 4th International Conference on KM, Toulouse SpaceShow 2012, Toulouse (2012)

    Google Scholar 

  4. Minto, B.: The Pyramid Principle, 1st edn. Prentice Hall, Upper Saddle River (1991)

    Google Scholar 

  5. Mugellesi Dow, R., et al.: A knowledge management initiative in ESA/ESOC. J. Knowl. Manage. 10(2), 22–35 (2006)

    Article  Google Scholar 

  6. Mugellesi Dow, R., et al.: Managing knowledge for spacecraft operations at ESOC. J. Knowl. Manage. 14(5), 659–677 (2010)

    Article  Google Scholar 

  7. Mugellesi Dow, R., et al.: Towards an ESA corporate knowledge management. In: IAC 2011, D5,2,1, Cape Town, SA (2011)

    Google Scholar 

  8. Pallaschke, S., et al.: Capturing of experience. In: IAC 2012, D5,2,3, Naples, IT (2012)

    Google Scholar 

  9. Plum, N.: Structure of guiding questions for Lessons Learned, Doctoral Thesis (2006)

    Google Scholar 

  10. Zender, J., et al.: The rosetta video approach: an overview and lessons learned so far. J. Knowl. Manage. 10(2), 66–75 (2006)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. European Space Agency, Robert Bosch Strasse 5, Darmstadt, Germany

    Roberta Mugellesi Dow & Damiano Guerrucci

  2. Terma GmbH, Europaplatz 5, Darmstadt, Germany

    Raul Cano Argamasilla & Siegmar Pallaschke

  3. Serco GmbH, Robert Bosch Strasse 7, Darmstadt, Germany

    Diogo Bernardino

Authors
  1. Roberta Mugellesi Dow
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Damiano Guerrucci
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Raul Cano Argamasilla
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Diogo Bernardino
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Siegmar Pallaschke
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Raul Cano Argamasilla .

Editor information

Editors and Affiliations

  1. Technical University of Lisbon, Lisbon, Portugal

    Ana Fred

  2. Faculty of Electrical Engineering, Mathematics and Computer Science, Delft University of Technology, Delft, The Netherlands

    Jan L.G. Dietz

  3. Henley Business School, University of Reading, Reading, United Kingdom

    Kecheng Liu

  4. INSTICC, Setubal, Portugal

    Joaquim Filipe

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Mugellesi Dow, R., Guerrucci, D., Argamasilla, R.C., Bernardino, D., Pallaschke, S. (2015). ESA Knowledge Management Agenda. In: Fred, A., Dietz, J., Liu, K., Filipe, J. (eds) Knowledge Discovery, Knowledge Engineering and Knowledge Management. IC3K 2013. Communications in Computer and Information Science, vol 454. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-46549-3_19

Download citation

  • DOI: https://doi.org/10.1007/978-3-662-46549-3_19

  • Published:

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-662-46548-6

  • Online ISBN: 978-3-662-46549-3

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation