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Elucidating Multi-disciplinary and Inter-agency Collaboration Process for Coordinated Elderly Care: A Case Study of a Japanese Care Access Center

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Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2013)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 454))

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Abstract

This study compares the process of inter-agency collaboration among multi-disciplinary agencies within Japan as they work to provide well-coordinated care for the elderly through a Community Care Access Center (CCAC). Using the KJ method, also known as an “affinity diagram”, in two group meetings (before and after CCAC establishment) with practitioners and administrators from 6 agencies in the city of Kakegawa, Japan. 521 comments by agencies were coded into 37 categories. In comparing the comments from the two meetings, the portion of negative comments regarding organization management decreased, while comments on the shared problems of the CCAC increased. A multiple correspondence analysis indicated that the 6 agencies shared a greater awareness of issues after the establishment of the CCAC, but the problems pointed out by the visiting nurses agency differed from those of the other agencies.

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Acknowledgements

We would like to express our deepest appreciation to the staff of the Kakegawa City Hall senior citizens support section and the staff of the East Fukushia facility who helped us with the case study presented in this paper. We would also like to thank Dr. Hiroko Otsuka, Dr. Hiroshi Takeda, and Mr. Taku Hirano for acting as meeting facilitators in cooperation with the authors.

Author information

Authors and Affiliations

  1. International Student Center, Tokyo Institute of Technology, Tokyo, Japan

    Miki Saijo

  2. Faculty of Liberal Arts, Tohoku Gakuin University, Sendai, Japan

    Tsutomu Suzuki

  3. Graduate School of Science and Technology, Tokyo University of Science, Chiba, Japan

    Makiko Watanabe

  4. Institute for the Advancement of Higher Education, Hokkaido University, Sapporo, Japan

    Shishin Kawamoto

Authors
  1. Miki Saijo
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  2. Tsutomu Suzuki
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  3. Makiko Watanabe
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  4. Shishin Kawamoto
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Corresponding author

Correspondence to Miki Saijo .

Editor information

Editors and Affiliations

  1. Technical University of Lisbon, Lisbon, Portugal

    Ana Fred

  2. Faculty of Electrical Engineering, Mathematics and Computer Science, Delft University of Technology, Delft, The Netherlands

    Jan L.G. Dietz

  3. Henley Business School, University of Reading, Reading, United Kingdom

    Kecheng Liu

  4. INSTICC, Setubal, Portugal

    Joaquim Filipe

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Saijo, M., Suzuki, T., Watanabe, M., Kawamoto, S. (2015). Elucidating Multi-disciplinary and Inter-agency Collaboration Process for Coordinated Elderly Care: A Case Study of a Japanese Care Access Center. In: Fred, A., Dietz, J., Liu, K., Filipe, J. (eds) Knowledge Discovery, Knowledge Engineering and Knowledge Management. IC3K 2013. Communications in Computer and Information Science, vol 454. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-46549-3_23

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  • DOI: https://doi.org/10.1007/978-3-662-46549-3_23

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-662-46548-6

  • Online ISBN: 978-3-662-46549-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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