Skip to main content

Mapping Experience Ecosystems as Emergent Actor-Created Spaces

  • Chapter
  • First Online:
Transactions on Large-Scale Data- and Knowledge-Centered Systems XLVII

Abstract

The paper introduces a conceptualization of experience ecosystems as semantic blended spaces instantiated by the activities carried out by independent actors moving freely and at will between different products, services, devices, people, and locations in pursuit of individual goals.

This conceptualization is anchored to three distinct cultural and socio-technical shifts that characterize the current postdigital condition: the displacement of postmodernism as the cultural dominant; the embodiment of digitality and the emergence of a blended space of action; the occurrence of a postdigital society.

It contributes to ongoing conversations on ecosystem-level and systemic design from the point of view of information architecture and user experience in five distinct ways: by centering the discourse on the actor-driven individual experience made possible by the postdigital condition; by framing the problem space from an embodied, spatial and architectural perspective; by considering the environment systemically as a blend of digital and physical non-contiguous spaces; by recasting the object of design to be the semantic and spatial relationships that exist or could exist between the elements of the actor-centered ecosystem; by introducing a mapping methodology that can be used to capture and spatially describe the relational complexity of said ecosystems for further intervention.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Akaka, M.A., Vargo, S.L.: Extending the context of service: from encounters to ecosystems. J. Serv. Market. 29(6/7), 453–462 (2015)

    Article  Google Scholar 

  • Armson, R.: Growing Wings on the Way: Systems Thinking for Messy Situations. Triarchy Press Limited, Axminster (2011)

    Google Scholar 

  • Bates, M.: Toward an integrated model of information seeking and searching. New Rev. Inf. Behav. Res. 3(1), 1–15 (2002)

    MathSciNet  Google Scholar 

  • Bellmund, J.L.S., Gärdenfors, P., Moser, E.I., Doeller, C.F.: Navigating cognition: spatial codes for human thinking. Science 362(6415) (2018)

    Google Scholar 

  • Benn, Y., et al.: Navigating through digital folders uses the same brain structures as real world navigation. Sci. Rep. 5(1), 1–8 (2015)

    Article  MathSciNet  Google Scholar 

  • Benyon, D.R.: Spaces of interaction, places for experience. Morgan and Claypool, Milton Keynes (2014)

    Google Scholar 

  • Benyon, D., Resmini, A.: User experience in cross-channel ecosystems. In: Proceedings of the British HCI Conference 2017. Sunderland (2017)

    Google Scholar 

  • Bistagnino, L., Campagnaro, C.: Systemic design. In: Michalos, A.C. (ed.) Encyclopedia of Quality of Life and Well-Being Research. Springer, Dordrecht (2014)

    Google Scholar 

  • Blomkvist, J., Segelström, F.: Benefits of external representations in service design: a distributed cognition perspective. Des. J. 17(3), 331–346 (2014)

    Google Scholar 

  • Bonsiepe, G.: Do Material ao Digital. Edgard Blucher, São Paulo (1969)

    Google Scholar 

  • Borden, I., Fraser, M., Penner, B.: Forty Ways To Think About Architecture - Architectural History and Theory Today. Wiley, Hoboken (2014)

    Google Scholar 

  • Cascone, K.: The aesthetics of failure: ‘post-digital’ tendencies in contemporary computer music. Comput. Music J. 24(4), 12–18 (2000)

    Article  Google Scholar 

  • Chalmers, M.: Informatics, architecture and language. In: Munro, A., Höök, K., Benyon, D. (eds.) Social Navigation in Information Space. Springer, New York (1999)

    Google Scholar 

  • Constantinescu, A.O., OReilly, J.X., Behrens, T.E.J.: Organizing conceptual knowledge in humans with a gridlike code. Science 352(6292), 1464–1468 (2016)

    Article  Google Scholar 

  • Cooper, A.: The Inmates are Running the Asylum. SAMS Publishing, Carmel (2004)

    Google Scholar 

  • Cramer, F.: What is post-digital? In: Berry, D.M., Dieter, M. (eds.) Postdigital Aesthetics: Art, Computation, and Design. Palgrave McMillian, Basingstoke (2015)

    Google Scholar 

  • Culén, A.L., Gasparini, A.A.: Find a book! Unpacking customer journeys an academic library. In: Proceedings of ACHI 14, The Seventh International Conference on Advances in Computer-Human Interactions. Barcelona, Spain, pp. 89–95 (2014)

    Google Scholar 

  • Davies, R.M.G., Saunders, R.G.: Applying systems theory to project management problems. Int. J. Project Manage. 6(1), 19–26 (1988)

    Article  Google Scholar 

  • Deleuze, G., Guattari, F.: A Thousand Plateaus. University of Minnesota Press, Minneapolis (1987)

    Google Scholar 

  • Design Council. A Study of the Design Process (2007). https://www.designcouncil.org.uk/sites/default/files/asset/document/ElevenLessons_Design_Council%20(2).pdf

  • Die Gute Fabrik Johann Sebastian Joust website. http://www.jsjoust.com/presskit/. Accessed 13 Apr 2020

  • Dourish, P.: Where the Action Is: The Foundations of Embodied Interaction. The MIT Press, Cambridge (2001)

    Book  Google Scholar 

  • Fauconnier, G., Turner, M.: The Way We Think: Conceptual Blending and the Mind’s Hidden Complexities. Basic Books, New York (2002)

    Google Scholar 

  • Floridi, L.: The Fourth Revolution. Oxford University Press, Oxford (2014)

    MATH  Google Scholar 

  • Garrett, J.J.: The Elements of User Experience. New Riders, Indianapolis (2002)

    Google Scholar 

  • Gharajedaghi, J.: Systems Thinking: Managing Chaos and Complexity: A Platform for Designing Business Architecture. Morgan Kaufmann, Burlington (2011)

    Google Scholar 

  • Gibbons, S.: Journey Mapping 101. Norman Nielsen Group. https://www.nngroup.com/articles/journey-mapping-101/. Accessed 13 Apr 2020

  • Gray, D., Brown, S., Macalufo, J.: Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers. O’Reilly, Sebastopol (2010)

    Google Scholar 

  • Grossman, J.: Designing for Bridge Experiences. UXMatters. http://www.uxmatters.com/mt/archives/2006/06/designing-for-bridge-experiences.php. Accessed 13 Apr 2020

  • Hill, D.: Dark Matter and Trojan Horses: A Strategic Design Vocabulary. Strelka Press, Moscow (2014)

    Google Scholar 

  • Hinton, A.: Linkosophy. https://andrewhinton.com/2008/04/15/linkosophy/. Accessed 13 Apr 2020

  • Horan, T.A.: Digital Places: Building Our City of Bits. Urban Land Institute (2000)

    Google Scholar 

  • Hutcheon, L.: A Poetics of Postmodernism-History, Theory. Fiction. Routledge, New York (1988)

    Google Scholar 

  • Imaz, M., Benyon, D.: Designing with Blends–Conceptual Foundations of Human-Computer Interaction and Software Engineering. The MIT Press, Cambridge (2007)

    Google Scholar 

  • Institute for the Future. Blended Reality (2009). https://www.iftf.org/uploads/media/SR-122~2.PDF

  • Jenkins, H.: Convergence Culture. New York University Press, New York (2008)

    Google Scholar 

  • Jenkins, S.: Welcome to the post-digital world: an exhilarating return to civility – via Facebook and Lady Gaga. The Guardian. https://www.theguardian.com/commentisfree/2011/dec/01/post-digital-world-web. Accessed 13 Apr 2020

  • Jones, P.H.: Systemic design principles for complex social systems. In: Metcalf, G.S. (ed.) Social Systems and Design. TSS, vol. 1, pp. 91–128. Springer, Tokyo (2014). https://doi.org/10.1007/978-4-431-54478-4_4

    Chapter  Google Scholar 

  • Kirby, A.: Digimodernism. Bloomsbury, London (2009)

    Google Scholar 

  • Kirby, A.: The death of postmodernism and beyond. Philos. Now. 58(1), 34–37 (2006)

    Google Scholar 

  • Koivisto, M.: Frameworks for structuring services and customer experiences. In: Miettinen, S., Koivisto, M. (eds.) Designing Services with Innovative Methods. University of Art and Design Helsinki, Helsinki (2009)

    Google Scholar 

  • Kolko, J.: Thoughts on Interaction Design. Morgan Kaufmann, Burlington (2011)

    Google Scholar 

  • Lacerda, F., Lima-Marques, M.: Information architecture as a discipline: a methodological approach. In: Resmini, A. (ed.) Reframing Information Architecture. Human-Computer Interaction Series. Springer, New York (2014)

    Google Scholar 

  • Lacerda, F., Lima-Marques, M., Resmini, A.: An information architecture framework for the Internet of Things. Philos. Technol. 1–18 (2018)

    Google Scholar 

  • Lessig, L.: Remix: Making Art and Commerce Thrive in the Hybrid Economy. Bloomsbury Academic, London (2008)

    Book  Google Scholar 

  • Lindenfalk, B., Resmini, A.: Blended spaces, cross-channel ecosystems, and the myth that is services. In: Proceedings of ServDes 2016. Copenhagen. Aalborg University Copenhagen (2016)

    Google Scholar 

  • Lindenfalk, B., Resmini, A.: Mapping an ambient assisted living service as a seamful cross-channel ecosystem. In: Pfannstiel, M., Rasche, M. (eds.) Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, Practice, pp. 289–314. Springer, New York (2019)

    Chapter  Google Scholar 

  • Lucas, P., Ballay, J., McManus, M.: Trillions: Thriving in the Emerging Information Ecology. Wiley, Hoboken (2012)

    Google Scholar 

  • Maccarone, D., Doody, S.: The UX of Learning UX is Broken. Medium. https://medium.com/@danmaccarone/the-ux-of-learning-ux-is-broken-f972b27d3273. Accessed 13 Apr 2020

  • Maldonado, T.: Reale e virtuale. Feltrinelli, Milano (1992)

    Google Scholar 

  • Mallgrave, H.F.: Architecture and Embodiment. Routledge, Abingdon-on-Thames (2013)

    Book  Google Scholar 

  • Manovich, L.: The Language of New Media. The MIT Press, Cambridge (2001)

    Google Scholar 

  • Manzini, E.: Design, When Everybody Designs. The MIT Press, Cambridge (2015)

    Book  Google Scholar 

  • Mitchell, W.J.: Me++: The Cyborg Self and the Networked City. The MIT Press, Cambridge (2004)

    Google Scholar 

  • My (2012) Lifeboat #5: Richard Saul Wurman. In: My (1976). What Do We Use As a Lifeboat When the Ship Goes Down? Harper & Row. (Out of print). Reprinted in the Journal of Information Architecture. 3(2). http://journalofia.org/volume3/issue2/02-my/

  • Negroponte, N.: Beyond Digital. Wired. Issue 6(12) (2012). http://www.wired.com/wired/archive/6.12/negroponte.html

  • Norberg-Schulz, C.: Existence, Space and Architecture. Studio Vista, London (1971)

    Google Scholar 

  • Norman, D.: Systems Thinking: A Product Is More Than the Product. Interactions (2009). http://www.jnd.org/dn.mss/systems_thinking_a_product_is_more_than_the_product.html

  • Norman, D., Nielsen, J.: (nd) The Definition of User Experience. Norman Nielsen Group. https://www.nngroup.com/articles/definition-user-experience/. Accessed 13 Apr 2020

  • Pepperel, R., Punt, M.: The Postdigital Membrane-Imagination, technology, and desire. Intellect Books, Bristol (2000)

    Google Scholar 

  • Pine, B.J., Gilmore, J.H.: Welcome to the experience economy. Harvard Bus. Rev. July-August, 97–105. Reprint 98407 (1998)

    Google Scholar 

  • Polaine, A., Løvlie, L., Reason, B.: Service Design–From Insight to Implementation. Rosenfeld Media, New York (2013)

    Google Scholar 

  • Prensky, M.: Digital natives, digital immigrants. On the Horizon. 9(5). MCB University Press (2001)

    Google Scholar 

  • Reeves, S., Ljungblad, S.: Proceedings of the Nottingham Symposium on Connecting HCI and UX (2018). https://doi:org/10.17639/8vez-c741. http://www.cs.nott.ac.uk/~pszsr/files/hci-ux-symposium-report.pdf

  • Resmini, A.: Les architectures d’information. Études de communication. 41(1), 31–56 (2013)

    Google Scholar 

  • Resmini, A., Lacerda, F.: The architecture of cross-channel ecosystems-from convergence to experience. In: Proceedings of ACM MEDES 16-The 8th International Conference on Management of Digital Ecosystems (2016)

    Google Scholar 

  • Resmini, A., Rosati, L.: Information architecture for ubiquitous ecologies. In: Proceedings of MEDES 09–The International Conference on Management of Emergent Digital Ecosystems. ACM (2009)

    Google Scholar 

  • Resmini, A., Rosati, L.: Pervasive Information Architecture-Designing Cross-channel User Experiences. Morgan Kaufmann, Burlington (2011)

    Book  Google Scholar 

  • Rittel, H.W.J., Webber, M.: Dilemmas in a General Theory of Planning. Policy Sci. 4(2), 155–169 (1973)

    Article  Google Scholar 

  • Rosenfeld, L., Morville, P.: Information Architecture for the World Wide Web, 1st edn. O’Reilly, Sebastopol (1998)

    Google Scholar 

  • Sangiorgi, D., Prendiville, A. (eds.): Designing for Service: Key Issues and New Directions. Bloomsbury Academic, London (2017)

    Google Scholar 

  • Shostack, G.L.: How to design a service. Eur. J. Market. 16(1), 49–63 (1982)

    Article  Google Scholar 

  • Shostack, G.L.: Designing services that deliver. Harvard Bus. Rev. January 1984

    Google Scholar 

  • Skog, D.: The Dynamics of Digital Transformation: The Role of Digital Innovation. Ecosystems and Logics in Fundamental Organizational Change. Umeå University Press, Umeå (2019)

    Google Scholar 

  • Spool, J.M.: Designing without a Designer. UIE. https://articles.uie.com/designing_without_a_designer/. Accessed 13 Apr 2020

  • Sterling, B.: Shaping Things. The MIT Press, Cambridge (2005)

    Google Scholar 

  • Stickdorn, M., Schneider, J.: This is Service Design Thinking: Basics, Tools, Cases. BIS Publishers (2010)

    Google Scholar 

  • Stroh, D.P.: Systems Thinking for Social Change. Chelsea Green Publishing, White River Junction (2015)

    Google Scholar 

  • Swingle, M.K.: i-Minds. New Society Publishers, Gabriola Island (2016)

    Google Scholar 

  • Tapscott, D., Williams, A.D.: Wikinomics: How Mass Collaboration Changes Everything. Portfolio, New York (2010)

    Google Scholar 

  • Tate, T.: The Rise of Cross-channel UX Design. UX Matters. http://www.uxmatters.com/mt/archives/2011/10/the-rise-of-cross-channel-ux-design.php. Accessed 13 Apr 2020

  • Unger, R., Chandler, C.: A Project Guide to UX Design. New Riders, Berkeley (2012)

    Google Scholar 

  • Van Gigch, J.P., Pipino, L.L.: In search of a paradigm for the discipline of information systems. Future Comput. Syst. 1(1), 71–97 (1986)

    Google Scholar 

  • Vargo, S.L., Akaka, M.A.: Value cocreation and service systems (re)formation: a service ecosystems view. Serv. Sci. 4(3), 207–217 (2012)

    Article  Google Scholar 

  • Vargo, S.L., Lusch, R.F.: It’s all B2B … and beyond: toward a systems perspective of the market. Ind. Market. Manage. 40(2), 181–187 (2011)

    Article  Google Scholar 

  • Vermeulen, T., van den Akker, R.: Notes on metamodernism. J. Aesthetics Culture 2(1), 5677 (2010)

    Article  Google Scholar 

  • Weiser, M.: The computer for the 21st century. Sci. Am. September issue. 94–104 (1991)

    Google Scholar 

  • Wetter-Edman, K., Sangiorgi, D., Edvardsson, B., Holmlid, S., Grönroos, C., Mattelmäki, T.: Design for value co-creation: exploring synergies between design for service and service logic. Serv. Sci. 6(2), 106–121 (2014)

    Article  Google Scholar 

  • Whittle, S., Foster, M.: Customer profiling: getting into your customer’s shoes. Manage. Decis. 27(6), 27–30 (1989)

    Article  Google Scholar 

  • Williams Goldenhagen, S.: Welcome to Your World: How the Built Environment Shapes Our Lives. HarperCollins, New York (2017)

    Google Scholar 

  • Wurman, R.S.: Hats. Design Quarterly. No. 145. The MIT Press (1989)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Andrea Resmini .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2021 Springer-Verlag GmbH Germany, part of Springer Nature

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Resmini, A., Lindenfalk, B. (2021). Mapping Experience Ecosystems as Emergent Actor-Created Spaces. In: Hameurlain, A., Tjoa, A.M., Chbeir, R. (eds) Transactions on Large-Scale Data- and Knowledge-Centered Systems XLVII. Lecture Notes in Computer Science(), vol 12630. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-62919-2_1

Download citation

  • DOI: https://doi.org/10.1007/978-3-662-62919-2_1

  • Published:

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-662-62918-5

  • Online ISBN: 978-3-662-62919-2

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics