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I am extremely grateful to The System Group (www.systemgroup.net/en/) for sharing information about the case, and I thank everyone who contributed to this project.
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Alibabaei, A. (2021). On the Role of BPM Governance at “System Group”. The BPM Journey of an Iranian Software Solution Provider. In: vom Brocke, J., Mendling, J., Rosemann, M. (eds) Business Process Management Cases Vol. 2. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-63047-1_16
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