Skip to main content
SpringerLink
Log in

Harvesting Online Contents: An Analysis of Hotel Reviews Websites

  • Conference paper
Information and Communication Technologies in Tourism 2011

Abstract

Hotel Reviews Websites (HRWs) are the most used online sources to evaluate accommodation alternatives. However, they often present an overwhelming amount of unstructured or only semi-structured information which is not shared between all the systems and which cannot be easily analyzed in an automatic way. This study aims to automatically analyse hotel evaluations for a given number of Swiss hotels by comparing hotel reviews. Furthermore, the consistency of users’ countries of origin in their evaluations has been studied. The results show that there is an overall agreement on considered HRWs and a general consistency among reviewers with different countries of origin.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Baumgartner, R., Gatterbauer, W. & Gottlob, G. (2009). Web Data Extraction System. In Ling Liu and M. Tamer Ă–zsu, editor(s), Encyclopedia of Database Systems, Springer US, 3465–3471

    Google Scholar 

  • Buhalis, D. (2000). Marketing the competitive destination in the future. Tourism Management 21(1): 97–116.

    Article  Google Scholar 

  • Buhalis, D. (2003). eTourism: Information technology for strategic tourism management. Prentice Hall, Harlow.

    Google Scholar 

  • Callan, R. (1998). Attributional Analysis of Customers’ Hotel Selection Criteria by U.K. Grading Scheme Categories. Journal of Travel Research 36(3): 20–34.

    Article  Google Scholar 

  • Cantoni, L. & Tardini, S. (2010), The Internet and the Web, in D. Albertazzi & P. Cobley (eds), The media. An introduction (3rd ed.), New York et al.: Longman, 220–232.

    Google Scholar 

  • Chatterjee, P. (2001). Online reviews. Do consumers use them? In M. C. Gilly, & J. Myers-Levy, (Eds.), ACR2001 Proceedings, Provo, UT: Association for Consumer Research. 129–134

    Google Scholar 

  • Dickinger, A. & Mazanec, J. (2008). Consumers’ Preferred Criteria for Hotel Online Booking. In Peter O’Connor, Wolfram Hopken, Ulrike Gretzel (eds.), Information and Communication Technologies in Tourism 2008 (Proceedings of the International Conference in Innsbruck, Austria, Springer, Wien — New York, 244–253.

    Google Scholar 

  • DubĂ©, L. & Renaghan, L.M. (2000). Creating Visible Customer Value: How Customers View Best-Practice Champions. Cornell Hotel and Restaurant Administration Quarterly 41(1): 62–72.

    Google Scholar 

  • Fesenmaier, D. R., Xiang, Z., Pan, B. & Law, R. (2010). An analysis of search engine use for travel planning. In Ulrike Gretzel, Rob Law & Matthias Fuchs (eds.), Information and Communication Technologies in Tourism 2010 (Proceedings of the International Conference in Lugano, Switzerland, 381–392.

    Google Scholar 

  • Gretzel, U., Fesenmaier D. R. & O’Leary, J. T. (2006). The transformation of consumer behaviour. In D. Buhalis, C. Costa (ed.), Tourism Business Frontiers, Elsevier, 9–18.

    Google Scholar 

  • Inversini, A., Cantoni, L. & Buhalis, D. (2009). Destinations’ Information Competition and Web Reputation. Journal of Information Technology & Tourism 11(2009): 221–234.

    Article  Google Scholar 

  • Inversini, A. & Buhalis, D. (2009). Information Convergence in the Long Tail. The Case of Tourism Destination Information. In. In W. Hopken, U. Gretzel & R. Law (Eds.), Information and Communication Technologies in Tourism 2009 — Proceedings of the International Conference in Amsterdam, Netherland, Wien: Springer. 381–392.

    Google Scholar 

  • Inversini, A., Marchiori, E., Dedekind, C. & Cantoni, L. (2010). Applying a Cenceptual Framework to Analyze Web Reputation of Tourism Destinations. In U. Gretzel, R. Law, & M. Fuchs (Eds.), Information and Communication Technologies in Tourism 2010 — Proceedings of the International Conference in Lugano, Switzerland, Wien: Springer. 321–332

    Google Scholar 

  • Kittur, A. & Kraut, R. (2008). Harnessing the wisdom of crowds in wikipedia: quality through coordination. Proceedings of the 2008 ACM conference on Computer supported cooperative work.

    Google Scholar 

  • Marchiori, E., Inversini, A. & Cantoni, L. (2010). Measuring the Online Reputation of Sustainable Tourism Destinations. Presented at 14th International Conference on Corporate Reputation, Brand, Identity and Competitiveness, Rio de Janeiro — Brazil

    Google Scholar 

  • Nielsen Global Online Consumer Survey (April 2009). Global Advertising: Consumers Trust Real Friends and Virtual Strangers the Most. http://blog.nielsen.com/nielsenwire/consumer/global-advertising-consumers-trust-real-friends-and-virtual-strangers-the-most/

  • O’Connor, P. (2008). User-Generated Content and Travel: A Case Study on Tripadvisor.Com. in Peter O’Connor, Wolfram Hopken, Ulrike Gretzel (eds.), Information and Communication Technologies in Tourism 2008 (Proceedings of the International Conference in Innsbruck, Austria, Springer, Wien — New York 2008, 47–58.

    Google Scholar 

  • O’Reilly, T. (2005). What Is Web 2.0. http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html

  • Poon, A. (1993). Tourism, Technology and Competitive Strategies, Wallingford, CT: CAB International, Oxford.

    Google Scholar 

  • Schegg, R. & Fux, M. (2010). A Comparative Analysis of Content in Traditional Survey versus Hotel Review Websites. in Ulrike Gretzel, Rob Law & Matthias Fuchs (eds.), Information and Communication Technologies in Tourism 2010 (Proceedings of the International Conference in lLugano, Switzerland, February 10–12, 2010), Springer, Wien — New York 2010, 429–440

    Chapter  Google Scholar 

  • Segaran, T. (2007). Programming Collective Intelligence: Building Smart Web 2.0 Applications. O’Reilly, Sebastopol, CA, USA

    Google Scholar 

  • Shao, J. & Gretzel, U. (2010). Looking Does Not Automatically Lead to Booking: An Analysis of Clickstreams on a Chinese Travel Agency Website. in Ulrike Gretzel, Rob Law & Matthias Fuchs (eds.), Information and Communication Technologies in Tourism 2010 (Proceedings of the International Conference in Lugano, Switzerland, February 10–12, 2010), Springer, Wien — New York 2010, 197–208

    Chapter  Google Scholar 

  • Sheldon, P. J. (1997). Tourism information technology. Cab International New York.

    Google Scholar 

  • Smith, D., Menon, S. & Sivakumar, K. (2007). Online peer and editorial recommendation, trust and choice in virtual markets. Journal of Interactive Marketing 19(3): 15–37.

    Article  Google Scholar 

  • Stuckenschmidt, H. & van Harmelen, F. (2005). Information Sharing on the Semantic Web. Berlin. Springer

    Google Scholar 

  • Surowiecki, J. (2005). The Wisdom of Crowds. Anchor Books, New York.

    Google Scholar 

  • Werthner, H. & Klein, S. (1999). Information technology and tourism: A challenging relationship. SpringerWien.

    Google Scholar 

  • Xiang, Z. & Gretzel, U. (2009). Role of Social Media in Online Travel Information Search. Journal of Tourism Management 31(2): 179–188.

    Article  Google Scholar 

  • Xiang, Z., Wöber, K. & Fesenmaier, D. R. (2008). The representation of the tourism domain in search engines. Journal of Travel Research 47: 137–150.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Faculty of Communication Sciences, University of Lugano, Switzerland

    Elena Marchiori, Davide Eynard, Alessandro Inversini, Lorenzo Cantoni & Francesco Cerretti

Authors
  1. Elena Marchiori
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Davide Eynard
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Alessandro Inversini
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Lorenzo Cantoni
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Francesco Cerretti
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, China

    Rob Law

  2. European Tourism Research Inst. (ETOUR), Mid Sweden University, Ă–stersund, Sweden

    Matthias Fuchs

  3. Faculty of Computer Science, Free University of Bozen-Bolzano, Bozen-Bolzano, Italy

    Francesco Ricci

Rights and permissions

Reprints and permissions

Copyright information

© 2011 Springer-Verlag/Wien

About this paper

Cite this paper

Marchiori, E., Eynard, D., Inversini, A., Cantoni, L., Cerretti, F. (2011). Harvesting Online Contents: An Analysis of Hotel Reviews Websites. In: Law, R., Fuchs, M., Ricci, F. (eds) Information and Communication Technologies in Tourism 2011. Springer, Vienna. https://doi.org/10.1007/978-3-7091-0503-0_9

Download citation

  • DOI: https://doi.org/10.1007/978-3-7091-0503-0_9

  • Publisher Name: Springer, Vienna

  • Print ISBN: 978-3-7091-0502-3

  • Online ISBN: 978-3-7091-0503-0

Publish with us

Policies and ethics

Search

Navigation