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An Advice System for Travel Agents

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Information and Communications Technologies in Tourism

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Abstract

In the tourism sector it is often impossible for an travel agent to answer all the specific questions about destinations in a certain area. The tourist expects an expert in front of him, but a travel agent can’t know everything about all the holiday resorts. The travel agent needs a tool to give better advice to the tourist. Together with the students of the special licentiate in Tourism at the Limburg University Centre, faculty of Applied Economics, we have constructed such an advice system. It should lead to an improvement in the quality of advice given to the tourist who is looking for the appropriate holiday destination.

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References

  1. Paul HARMON & Brian Sawyer, “Creating expert systems for business and Industry”, John Wiley, 1989.

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  2. SIMON. H.A., “The new scien- ce of management decision”, Harper and Brothers, New York, 1960.

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  3. Koen VANHOOF & Joël JEURIS & BEDR/1992/02, Limburg University Centre Belgium.

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  4. WAL 88. John Walters & Norman Nielsen, “Crafting knowledge based systems”, John Wiley, 1988.

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  5. WES, Reeks Toeristisch Onderzoek, “Reisgedrag en -opinies van de Belgen 1989”, 1989.

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Author information

Authors and Affiliations

  1. Dep. Bedrijfskunde LUC, LUC Universitaire Campus, 3590, Diepenbeek, Belgium

    Prof. dr. K. Vanhoof & drs. I. Molderez

Authors
  1. Prof. dr. K. Vanhoof
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  2. drs. I. Molderez
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Editor information

Editors and Affiliations

  1. Strategisches Tourismusmanagement, Universität Trier, Trier, Federal Republic of Germany

    Walter Schertler

  2. Institut für Wirtschaftsinformatik, Hochschule St. Gallen, St. Gallen, Switzerland

    Beat Schmid

  3. Institut für Angewandte Informatik und Informationssysteme, Wien, Austria

    A. Min Tjoa

  4. Institut für Statistik, Operations Research und Computerverfahren, Universität Wien, Vienna, Austria

    Hannes Werthner

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© 1994 Springer-Verlag/Wien

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Vanhoof, K., Molderez, I. (1994). An Advice System for Travel Agents. In: Schertler, W., Schmid, B., Tjoa, A.M., Werthner, H. (eds) Information and Communications Technologies in Tourism. Springer, Vienna. https://doi.org/10.1007/978-3-7091-9343-3_19

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  • DOI: https://doi.org/10.1007/978-3-7091-9343-3_19

  • Publisher Name: Springer, Vienna

  • Print ISBN: 978-3-211-82543-3

  • Online ISBN: 978-3-7091-9343-3

  • eBook Packages: Springer Book Archive

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