Zusammenfassung
M-BETA is a service provider for facility management services. M-BETA offers facility management services in Europe ranging from operating facilities to technical maintenance. Their international service network ranges from all over Europe to destinations in to Northern America and Asia. Their clients are larger companies operating from diverse locations all over the world. Depending on the business area their clients are situated in, M-BETA provides services for a network of subsidiaries or single facilities for their clients. In the case study described here, the focus was set to M-BETA's business in the European service process landscape.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Schermann, M.; Prilla, M.; Krcmar, H.; Herrmann, T. (2008): Bringing life into references process models: A participatory approach for identifying, discussing, and resolving model adaptations. Paper presented at the Multikonferenz Wirtschaftsinformatik, Garching, Germany 2008.
Böhmann, T.; Langer, P.; Schermann, M. (2008): Systematische Überführung von kundenspezifischen IT-Lösungen in integrierte Produkt-Dienstleistungsbausteine mit der SCORE-Methode. In: Wirtschaftsinformatik, Vol. 50 (2008) 3, pp. 196–207.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Gabler Verlag | Springer Fachmedien Wiesbaden GmbH
About this chapter
Cite this chapter
Prilla, M., Schermann, M., Reuter, U., Herrmann, T., Krcmar, H., Burr, W. (2011). Organizing International Service Management: The Case of M-BETA. In: Böhmann, T., Burr, W., Herrmann, T., Krcmar, H. (eds) Implementing International Services. Gabler Verlag. https://doi.org/10.1007/978-3-8349-6445-8_12
Download citation
DOI: https://doi.org/10.1007/978-3-8349-6445-8_12
Publisher Name: Gabler Verlag
Print ISBN: 978-3-8349-1577-1
Online ISBN: 978-3-8349-6445-8
eBook Packages: Business and EconomicsBusiness and Management (R0)