Abstract
Service design, particularly in packaged tours, needs a descriptive model to innovate the design process by shifting from personal implicit knowledge-based style to tool-assisted data-based knowledge-intensive style. This study proposes a descriptive model for packaged tours with semantics using hierarchical semantics to organize the attributes and the unified space in order to simplify the definition of feasibility. Based on the proposed model, a method for planning a tour is contemplated. Through application to the current Tokyo day tours, the applicability of the proposed model and method was verified using a prototype system for planning a tour.
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Acknowledgments
This study is supported by Service Science, Solutions and Foundation Integrated Research Program, Research Institute of Science and Technology for Society (RISTEX), Japan Science and Technology Agency (JST).
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© 2014 Springer Japan
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Hirota, J., Ogihara, Y., Oizumi, K., Aoyama, K. (2014). Design of Packaged Tours upon Semantic Service Model. In: Mochimaru, M., Ueda, K., Takenaka, T. (eds) Serviceology for Services. ICServ 2013. Springer, Tokyo. https://doi.org/10.1007/978-4-431-54816-4_23
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DOI: https://doi.org/10.1007/978-4-431-54816-4_23
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Online ISBN: 978-4-431-54816-4
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