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A Survey of Business Models in Japanese Restaurant and Retail Industries

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Serviceology for Designing the Future (ICServ 2014)

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Abstract

This study explores the service models of Japanese restaurant and retail chains using publicly available data on companies. The sample includes 18 restaurants and 8 retail stores. The centralized kitchen in some of the restaurant chains reduces the time for cooking and preparing foods, which decreases the price of the foods and increases the quality of the services. Meanwhile, retail companies like AEON MALL Co., Ltd. and Fast Retailing Co., Ltd own the original supply chain used by their affiliated companies, which is then adapted to the companies’ circumstances such as customer demands and economic cycles.

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Acknowledgments

This study was partially supported by Service Science, Solutions and Foundation Integrated Research Program (S3FIRE), Research Institute of Science and Technology for Society (RISTEX), and Japan Science and Technology Agency (JST).

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Authors and Affiliations

  1. School of Engineering, The University of Tokyo, Tokyo, Japan

    Kenju Akai, Keita Kodama & Nariaki Nishino

Authors
  1. Kenju Akai
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  2. Keita Kodama
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  3. Nariaki Nishino
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Corresponding author

Correspondence to Kenju Akai .

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Editors and Affiliations

  1. Graduate School of System Design and Management, Keio University, Yokohama, Japan

    Takashi Maeno

  2. Graduate School of Entrepreneurship, Tokyo University of Technology, Tokyo, Japan

    Yuriko Sawatani

  3. The University of Tokyo, Kashiwa, Japan

    Tatsunori Hara

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Akai, K., Kodama, K., Nishino, N. (2016). A Survey of Business Models in Japanese Restaurant and Retail Industries. In: Maeno, T., Sawatani, Y., Hara, T. (eds) Serviceology for Designing the Future. ICServ 2014. Springer, Tokyo. https://doi.org/10.1007/978-4-431-55861-3_1

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  • DOI: https://doi.org/10.1007/978-4-431-55861-3_1

  • Publisher Name: Springer, Tokyo

  • Print ISBN: 978-4-431-55859-0

  • Online ISBN: 978-4-431-55861-3

  • eBook Packages: EngineeringEngineering (R0)

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