Abstract
Nurses and caregivers provide care for patients using their hands and move around hospital wards, staff stations, operating rooms, residents’ rooms and so on. They also read and write, sending and receiving a lot of information of various types in the course of their work. Therefore, nursing and the provision of care could be described as “physical and adaptive intelligent services.” Several types of information systems and communication systems are used in “physical and adaptive intelligent services.” But there is a striking mismatch between “physical and adaptive intelligent services” and conventional information systems whose interfaces are generally designed for deskwork. The mismatch is one of the significant causes of the fact that the quality and efficiency of information processing in nursing has not been improved as much as people would expect. In this paper, we describe how a voice interface improves the quality of the information processing in nursing, focusing on care recording. The smart voice messaging system for nursing makes it possible for nurses to input care records, take notes for themselves, and organize voice messages to other staffs in a unified way during care. The experimental evaluation performed in a nursing home for the elderly shows that the smart voice messaging system can contribute to improvement in the quality of care because care staffs can easily retain various observations and concerns that are often lost in the case of conventional care records.
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Acknowledgments
This research project has been supported by JST RISTEX S3FIRE (Service Science, Solutions and Foundation Integrated Research Program).
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Torii, K., Uchihira, N., Hirabayashi, Y., Chino, T., Yamamoto, T., Tsuru, S. (2016). Improvement of Sharing of Observations and Awareness in Nursing and Caregiving by Voice Tweets. In: Maeno, T., Sawatani, Y., Hara, T. (eds) Serviceology for Designing the Future. ICServ 2014. Springer, Tokyo. https://doi.org/10.1007/978-4-431-55861-3_11
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DOI: https://doi.org/10.1007/978-4-431-55861-3_11
Publisher Name: Springer, Tokyo
Print ISBN: 978-4-431-55859-0
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